The Rising Fan will rotate through Rooms Division Departments: Front Office, Concierge, Housekeeping and  Reservations. The Rising Fan  reports to the Front Office Manager. ( 12- 18 month program)

As Rising Fan you will be responsible for the following duties:

• Conducts daily briefing as per hotel standards covering the points highlighted in the morning briefings.

• Ensure Legendary Quality Experience (LQE) standards are fully implemented, maintained and executed throughout the department to meet and exceed guests’ expectations and accountable for achieving the goal of Guest Loyalty and Satisfaction Survey (TrustYou) and Mystery Shopper (LQA)d.

• Assists to prepare effective duty roster to ensure sufficiency of manpower in accordance with volume of business.

• Development of new Rooms processes and involved in Rooms preparation.

• Communicates effectively with guests, subordinates, immediate superior and other colleagues both verbally and in writing as per company standards.

• Maintain good knowledge of hotel’s services, facilities, room rates, packages, events, programmes and be ready to sell/ upsell/ cross-sell hotel services and conduct hotel tour to guests at anytime
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As Rising Fan we expect from You: 

• Minimum Bachelor’s Degree in Hospitality Management

• Fluent in English written and verbal, fluency in other languages is an added advantage

• Good computer knowledge and typing skills

Our Commitment to You: 

• Learning & Development – Your success is our success. We craft unique learning and development programmes for every stage of your career so that you continue to grow and thrive. 
• Daily meals provided at our staff canteen
• Hotel Accommodation +  a competitive salary and benefits package