Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

General Description

• Provide hotels and corporate offices with support and guidance in the design and implementation of wired and wireless networks carrying voice, video and data

  • Review and network standards and guidelines

  • Review and audit network equipment configurations in hotels and corporate offices to comply with network standards and guidelines

  • Work with the hotel opening team to validate the deployment of systems and resolve any discrepancies when compared to documented standards

  • Guide hotels on design for wireless networks

  • Guide the implementation of SD-WAN and ISP Resiliency

  • Implement and test solutions in sandbox environment

  • Evaluate new solutions in sandbox environment

• Manage firewall administration using third party services and ensure adherence to MO Information Security policies and standards:

  • Provide technical direction to vendor on complex firewall changes

  • Review for approval all firewall change requests and provide technical guidance to change requestor as needed

  • Conduct firewall hardening updates in coordination with all sites

  • Review and document justification for all firewall rules

  • Monitor ongoing service delivery to ensure SLAs are met and deliver monthly status report.

• Maintain updates to network router and switch standards

  • Perform technical review of OS updates, bug reports and patches

  • Test new equipment and alternative configurations

• Provide 3rd tier technical support for guest facing network performance problems

  • Assist in technical analysis of network packet level captures

  • Provide guidance and support to hotels to provision network capture capability

• Perform bandwidth capacity and optimization engineering:

  • Provide related technical guidance and support to hotels using available onsite monitoring tools

  • Provide support for application benchmarking related to bandwidth requirements and enforce Service Level Agreements (particularly in Cloud based deployments)

Communications:

• Regular communications with hotel and corporate teams and vendors are required (both verbal and email)

• Planning and multi-tasking is a requirement of this position, since this position typically is lead for several concurrent projects

• Communicate with hotel teams regarding outstanding tasks and deliverables and assist in maintaining the defined timeline

• Participate in training and vendor activities concerning new technology and solutions

Administration:

• Effectively coordinate timelines and deliverables

• Documentation of technical work is required with every project and standard

• Assist in the coordination and communication of assignments within the department

• Willing to work outside of normal business hours with teams in other regional offices

• Willing to travel

Required skills and experience

• University degree in IT

• Minimum of 5 years’ experience in network and system design, implementation and administration

• Hands-on experience managing network routers, switches, firewalls

• Hands-on experience managing Software Defined Wide Area Networks (SD-WAN)

• Hands-on experience in implementing BGP routing protocol

• Hands-on experience in managing multipoint VPN

• Hands-on experience network virtualization (VSS, VRF)

• Hands-on experience implementing and managing layer 2 and 3 switched networks carrying multicast video

• Hands-on experience implementing and managing Wi-Fi networks, including a solid understanding of the latest 802.11 standards, radio heat maps, network topology, and passive optic networks

• Experience in virtualized server administration

• Professional Certifications: CCNA (Cisco Certified Network Associate) desired

• Self-motivated, analytical and possessing good interpersonal & problem-solving skills

• Willing to work out of hours to co-ordinate with corporate IT teams in other regional offices.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

We’re Fans. Are you?