Emirates Palace Mandarin Oriental, Abu Dhabi is looking for an Operational Support Executive to join our Food & Beverage Division.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city’s largest hotel conference centres. Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.

About the job

Based at the Emirates palace Mandarin Oriental, Abu Dhabi within the Food & Beverage Division, the Operational Support Executive plays an important role in supporting and coordinating the daily operations across restaurants, lounges, banqueting, and in-room dining. The position is rotational and developmental in nature, providing hands-on exposure to F&B service standards, guest interaction, and luxury dining operations. The Operational Support Executive reports to the F&B Manager.

As an Operational Support Executive, you will be responsible for the following duties:

• Welcome and greet guests warmly, ensuring a professional and engaging first impression that reflects the hotel’s service excellence.
• Coordinate seating arrangements and assist with guest seating, menu presentation, and service flow across various F&B outlets.
• Support restaurant, banqueting, and in-room dining operations by maintaining smooth coordination between service and culinary teams.
• Ensure table setups, linens, menus, and dining areas meet presentation and cleanliness standards in line with brand expectations.
• Assist with guest inquiries and reservations, both in person and by phone, ensuring courteous and accurate communication.
• Collaborate closely with restaurant, culinary, and stewarding teams to ensure seamless and timely service delivery.
• Support event and banquet operations through guest assistance, seating coordination, and preparation of service areas.
• Welcome and assist VIP and VVIP guests in coordination with management and Guest Relations to ensure personalized service experiences.
• Demonstrate flexibility by supporting multiple F&B outlets and service types, including restaurants, banquets, and in-room dining.
• Uphold professional grooming, presentation, and conduct standards while embodying the values of UAE hospitality and cultural awareness.
• Perform shift duties and maintain flexibility with working hours in line with operational requirements.

As an Operational Support Executive, we expect from you: 

• A Diploma or bachelor’s degree in hospitality management, Tourism, Business Administration, or a related field.
• Prior experience or internship exposure in Food & Beverage operations, restaurants, banqueting, or customer service within the hospitality industry, resort experience will be a plus.
• Strong interest in developing a career within the Food & Beverage Division and learning the standards of luxury dining operations.
• Excellent interpersonal and communication skills, with confidence in engaging guests and colleagues in a professional and courteous manner.
• Fluency in English and Arabic is preferred; additional languages are an advantage.
• A proactive and service-oriented mindset with high attention to detail, organization, and presentation.
• Ability to work flexible hours and shifts in line with operational requirements.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

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