Overnight Server / In Room Dining

Mandarin Oriental, Tokyo is looking for an Overnight Server to join our In Room Dining team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Tokyo renowned for its sophisticated luxury and award-winning service, is located in the prestigious Nihonbashi district. A true culinary destination, it features a selection of worldclass dining experiences set against stunning views of the city skyline and Mt. Fuji.

About the job

Based at the Mandarin Oriental Tokyo, Overnight Server is responsible for providing the In Room Dining Service at 22:00-07:00 shift with the below duties and responsibilities.

Duties and Supporting Responsibilities

Duties & Responsibilities
-Maintains a high standard of personal hygiene and grooming at all times
-Wears designated uniform which are well pressed and in a good state of repair
-To ensure that the Fire Life Health Safety and Security company standards and HACCP Standards are maintained and carried out.
-To be fully informed and aware about all information concerning Food and Beverage outlets and hotel facilities of Mandarin Oriental, Tokyo
-Maintains a good knowledge of all hotel facilities and is able to answer guest questions in a quick, polite and helpful manner
-Handles guest complaints or problems promptly, ensuring that any resolved / unresolved incidents are reported to the manager in a timely manner
-Demonstrates security conscious behaviours in respect of guests, colleagues and hotel property / welfare and reports suspicious circumstances to the manager
-Attends meetings and training sessions that may be beneficial personally or to the operation.
-Support company's philosophy and company culture through the use of Pillars and Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.
-Assist Guest courteously and efficiently.
-Communicate with Kitchen for any guests’ special request and dietary requirements.
-To prepare the working station and side station assigned with sufficient Mise en Place.
-To maintain the back of the house neat, tidy, clean and safe.
-Continuously monitor his/her section for maximum guest’s satisfaction.
-To deliver the correct order to the guest.
-To carry out daily, weekly and monthly inventory.
-To welcome every guest in the appropriate manner.
-To wish each and every guest a warm farewell and thank them for coming.
-Assist and support all mandarin Oriental Tokyo colleagues as required

Our commitment to you:

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• A competitive salary and benefits packages
• Social Insurance Plan – Employees Health Insurance and Employees Welfare Pension Insurance (if applicable)
• Labour Insurance Plan

We’re Fans. Are you?

Overnight Server / In Room Dining

マンダリン オリエンタル 東京では、In Room Diningのチームの一員としてOvernight Serverを募集しています。 

あなたは職人技の達人ですか？チームとして共に成功を収め、誠実さと尊重の精神を示しながら責任を持って行動する環境で輝ける方ですか？成長志向をお持ちですか？私たちは、ファンズ オブ エクセプショナルになって頂ける方をお待ちしています。

数々の権威ある賞に輝くマンダリン オリエンタルは、世界で最もラグジュアリーなホテル、リゾート、 レジデンスを展開しています。マンダリン オリエンタルは、オリエンタルの伝統と、立地する土地の文 化や独自のデザインを反映させた、卓越したホテルづくりで定評があります。当ホテルグループの使 命は、きめ細やかなおもてなしを通じて、お客さまに感動と喜びをお届けすることです。マンダリン オリエンタルは、ラグジュアリーホス ピタリティ業界における革新的なリーダーとしての名声を高め、長期にわたって持続的成長を実現しています。

マンダリン オリエンタル 東京は、その先進的なデザインと、数々の受賞歴を誇る「おもてなし」精神 に満ちたサービスにより、東京を代表する洗練されたラグジュアリーの象徴としての地位を確立して おります。東京の歴史と文化の中心地ともいえる日本橋エリアに位置し、現代的でありながら、時代 を超越した建築の美しさを備えた、マンダリン オリエンタル ホテル グループにとっての国内１号店 です。

こちらのIn Room DiningのOvernight Serverとして、22:00-07:00の深夜時間帯を専門に上記の職務をご担当頂きます。