PABX Operator

Mandarin Oriental Sanya is looking for a PABX Operator to join our Front Office team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

MANDARIN ORIENTAL, SANYA

A hidden gem where nature is celebrated, and privacy is assured.

Sanya Mandarin Oriental, Coral Bay is the first hotel of Mandarin Oriental Hotel Group in Chinese mainland. Overlooking the South China Sea and boasting a 1.2‑kilometre stretch of pristine coral beach, it is an exclusive beachfront resort that occupies an entire bay.

Encompassing 12 hectares of hillside seafront land, the hotel seamlessly blends Southeast Asian resort aesthetics with Oriental Zen elements, creating a secluded and tranquil luxury ambience away from the bustle.

While embodying contemporary luxury and Hainan’s distinctive character, the hotel reflects the Group’s Oriental heritage, offering guests a peaceful retreat to unwind and escape the chaos.

About the job

Based at the Mandarin Oriental Sanya within the Front Office Department in Sanya, the PABX Operator is responsible for for answering calls from guests both inside and outside the hotel and providing guest services in accordance with the Group's standards. The hotel operator is primarily responsible for answering calls from guests both inside and outside the hotel and providing guest services in accordance with the Group's standards. The PABX Operator reports to the Manager.

As PABX Operator, you will be responsible for the following duties:

• Receive all incoming calls in a courteous and friendly manner, responsible for accurate connection
• Responsible for handle guest request efficiently
• Responsible for paging of hotel personnel correctly
• Have thorough knowledge of and assists guests and callers with the hotels Voice Mail system.
• Report fault promptly.
• Promote the hotel and MOHG products and services
• Adhere to the hotel’s security and emergency policies and procedures
• Carry out other tasks as directed by your supervisors

As PABX Operator, we expect from you:

• Customer focused
• Team Player
• Delivers their best
• Trustworthy and responsible

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

ocal benefits

• A competitive salary and benefits packages
• Annual Leave and Public Holidays
• Social Insurances and Housing Fund
• Free accommodation and meals

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