Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a Palace Butler to join our Butler team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city’s largest hotel conference centres. Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.
About the job
Based at the Emirates palace Mandarin Oriental, Abu Dhabi within the Butler Department, the Palace Butler is responsible for providing personalized services to hotel guests such as the wakeup call, newspaper delivery, and shoeshine, in a friendly and caring manner according to policies and procedures and Emirates Palace Mandarin Oriental standards. The Palace Butler reports to the Palace Operations Manager.
As aPalace Butler, you will be responsible for the following duties:
Delivered personalized guest services, ensuring a memorable and seamless stay experience
Coordinate VIP amenities, including daily fruit basket arrangements and personalized welcomes
Escort guests to rooms, introduce hotel facilities, and provide ongoing assistance
Manage luggage handling with Concierge to guarantee safe and timely delivery
Handle guest check-ins/outs efficiently while maintaining service excellence
Provided personalized wake-up calls, shoe shining, packing/unpacking, and laundry assistance
Maintained up-to-date knowledge of hotel promotions, VIP arrivals, and events to anticipate guest needs
Respond promptly to guest requests and resolved issues with professionalism
As a Palace Butler, we expect from you:
Previous experience in the same role in a luxury hotel is preferred, resort experience will be a plus
High school diploma or equivalent qualification required
Professional and well-groomed appearance
Proficiency in additional languages will be considered an asset
Excellent communication skills
Our commitment to you
Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
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