People & Culture Coordinator

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

A stunning fusion of modern design with stylish oriental flair, Mandarin Oriental, New York features 244 elegant guestrooms and suites — all with breath-taking views of Manhattan and Five-Star hospitality. Luxurious amenities include MO Lounge, all-day dining overlooking Central Park and the Manhattan skyline; a 14,500 square-foot Five-Star Mandarin Oriental Spa; and a state-of-the-art fitness center with a 75-foot lap pool. In addition, there is premium meeting and event space, including a 6,000 square-foot pillar-less ballroom with three walls of windows overlooking Central Park.

About the job

Based at the Mandarin Oriental New York within the People & Culture Department in New York City, the People & Culture Coordinator will be responsible for providing information as well as the maintenance of all MONYC personnel records. The individual will also maintain and update the HRIS/HRIM system and communicate related information to colleagues.

The People & Culture Coordinator will report directly to the Assistant Director of People & Culture with an ultimate reporting line to the Director of Human Resources.

As People & Culture Coordinator, you will be responsible for the following duties:

• Provides Administrative support to entire People & Culture Team.

• Own the colleague recruitment cycle, including job postings, interviews, reference checks, offer letter generation, announcements, and onboarding.

• Answer telephones, make copies, send faxes and correspondence, sort and distribute mail.

• Route PAF’S, purchase orders, check references, expense reports.

• Enter and maintain update colleague information in our HRIS/HRIM Systems.

• Assist colleagues with inquires related to personal days, sick days, vacation requests, direct deposits, and other related forms.

• Assist colleagues with access to payroll and human resources platforms.

• Prepare employment verification and other letters and notices, as required.

• Route and send colleague birthday and anniversary cards.

• Manage event planning and execution of human resources related events.

• Assists Learning and Development with new colleague orientation.

• Assist Benefits Manager with benefit enrolment and reporting.

The above is not an all-inclusive list of job duties and responsibilities. Mandarin Oriental, New York reserves the right to add, delete, change or modify the job duties and responsibilities described in this job description at its discretion with notice.

As People & Culture Coordinator, we expect from you: 

• A minimum of 1-3 years administrative experience in Human Resources.

• Previous experience in luxury environment or high-end establishment

• Previous experience with HRIS/HRIM Systems i.e. Workday, Ascentis.

• Previous experience with ADP Workforce Now.

• Must possess ability to coordinate with multiple tasks.

• Highly Proficient in Microsoft Word, Excel, PowerPoint, etc.

• Proficient in using Canva and creating posters and other promotions material

• Excellent communication skills both written/verbal.

• Ability to maintain a high degree of confidentiality.

• Requires high levels of interact with all members of staff.  Possess high degree of stamina, agility and flexibility.

• Able to present themselves with an uplifting personality as well as presenting a high degree of confidentially.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

Pay and Benefits:

•  $25-$30 per hour Pay - commensurate with experience

• A competitive benefits package, including health, dental and vision, 401(K), etc

It is Company policy to comply with the Americans with Disabilities Act, including by providing reasonable accommodations that do not constitute an undue hardship on the Company. Colleagues or candidates should direct requests for accommodation to the Director of People and Culture.

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