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People & Culture Coordinator

  • JR-02592
  • People & Culture
  • Full time
  • Mandarin Oriental, Lago di Como

Key Responsibilities

Talent Acquisition

  • Coordinate end-to-end recruitment activities including job postings, screening, interview scheduling, and reference checks.
  • Support hiring managers in identifying and attracting top talent aligned with the company’s culture and values.
  • Maintain and update applicant tracking systems and recruitment reports.
  • Collaborate on employer branding initiatives and partnerships with hospitality schools and universities.

HR Administration

  • Ensure all employee records are complete, accurate and compliant with legal and internal standards (e.g., signed contracts, ID documents, policy acknowledgements).
  • Prepare and process HR documentation including new hire forms, internal transfers, promotions, and terminations.
  • Liaise with Payroll to ensure timely submission of employment changes.
  • Maintain and update probation review tracking and ensure timely follow-up with relevant managers.
  • Manage administrative processes related to employee benefits.

Colleague Engagement & Internal Communication

  • Design communication materials for internal use (e.g., posters, presentations, newsletters).
  • Assist in organizing employee events and recognition programs in collaboration with the HR Manager.
  • Prepare monthly reports including starters, leavers, promotions, and transfers.

Compliance & Projects

  • Support compliance with local labor law and corporate HR policies.
  • Assist with internal audits of personnel files and HR documentation.
  • Contribute to ad hoc HR projects and initiatives led by the Director of People & Culture.

Ideal Candidate Profile

  • Previous experience in Human Resources, preferably in a generalist or recruitment-focused role.
  • Experience in luxury hospitality is highly desirable.
  • Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
  • Excellent verbal and written communication skills in both Italian and English.
  • Strong organizational skills and attention to detail.
  • Proactive, collaborative, and committed to delivering an exceptional colleague experience.

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