Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

 

Mandarin Oriental, Makati is an upcoming 5-star luxury hotel set within the lush Ayala Triangle Gardens, at the prestigious corner of Paseo de Roxas and Makati Avenue. Scheduled to open in 2026, this landmark development will feature 276 elegantly appointed guestrooms and suites, offering a refined blend of contemporary design and timeless sophistication. Guests will enjoy an exceptional array of world-class amenities, including a curated selection of restaurants, a stylish bar, a serene pool area, and the brand’s signature spa. Designed to be a sanctuary in the heart of the city, the hotel promises an elevated experience for both leisure and business travelers seeking comfort, excellence, and distinction in Manila.

 

About the Role

 

The People & Culture Executive (Supervisory) – Compensation & Benefits (C&B) oversees the day‑to‑day administration of compensation, benefits, payroll coordination, and statutory compliance, ensuring accuracy, timeliness, confidentiality, and colleague-centric service. The role supervises C&B workflows, supports system/data integrity, and partners with Finance to deliver seamless monthly payroll and benefits operations.
During pre‑opening, this role is pivotal in setting up C&B processes, systems, and provider relationships to ensure opening‑day readiness.

 

 

Key Responsibilities

 

1) Supervisory & Stakeholder Coordination

• Oversee the daily C&B desk and guide junior HR/administrative staff (where applicable); allocate tasks, check outputs, and ensure service SLAs are met.
• Act as the primary contact for C&B escalations, clarifying policies and resolving concerns professionally and confidentially.
• Partner with Finance/Payroll, Procurement, and department admins to ensure accurate cut‑offs, approvals, and reconciliations.

 

2) Compensation Administration

• Administer salary structures, job grades, allowances, service charge distribution, incentives/bonuses, and adjustments (promotions, transfers).
• Prepare and review employment contracts, salary movement letters, and compensation‑related memos; ensure proper approvals and audit trail.
• Maintain accurate position control and headcount data aligned with manpower plans.

 

3) Benefits Administration

• Administer HMO, life and accident insurance, leave benefits, meal/uniform entitlements, transportation/housing (if applicable), and hotel‑specific perks.
• Manage enrollments, changes, renewals, claims, utilization monitoring, and provider SLAs; conduct benefits orientations.
• Track eligibility, waiting periods, and pro‑rations; maintain clear colleague communications and FAQs.

 

4) Payroll Oversight & Validation

• Consolidate and validate payroll inputs: timekeeping, overtime, night differential, holiday premiums, service charge, leave payouts, incentives, loans, and deductions.
• Reconcile variances with Finance before finalization; conduct reasonableness checks and secure necessary approvals.
• Safeguard payroll and personal data in line with confidentiality and data privacy standards.

 

5) Statutory Compliance (PH)

• Ensure full and timely compliance with SSS, PhilHealth, Pag‑IBIG, and BIR requirements (registrations, updates, remittances, loans, maternity/sickness, Alphalists, and annualization).
• Prepare statutory reports, respond to audits/inspections, and maintain compliant records and posting requirements.
• Monitor regulatory changes and recommend policy/process updates accordingly.

 

6) HR Systems, Data Integrity & Reporting

• Maintain HRIS/payroll master data accuracy; lead periodic audits (new hires, separations, pay changes, benefits eligibility).
• Produce monthly C&B dashboards (headcount, payroll cost, OT, service charge distribution, benefits utilization, attrition‑related payouts).
• Support system setups/migrations, UAT, and continuous improvement initiatives.

 

7) Colleague Experience & Engagement Support

• Provide prompt, clear, and empathetic responses to C&B queries; educate colleagues and leaders on policies, entitlements, and timelines.
• Support onboarding (C&B briefing, government registrations) and offboarding (final pay computation, clearance, statutory updates).
• Champion Mandarin Oriental values—professionalism, respect, and service excellence—in every colleague interaction.

Pre‑Opening Responsibilities

• Set up payroll calendars, cut‑offs, workflows, approval matrices, and C&B SOPs; align with Finance and GM approvals.
• Source and onboard benefits providers (HMO, insurance), negotiate service terms, and configure eligibility rules.
• Configure HRIS/payroll parameters (grades, earning/deduction codes, tax, statutory tables); test end‑to‑end payroll.
• Support mass hiring documentation, contract issuance, statutory registrations, and new‑hire orientation (C&B focus).
• Ensure C&B risk controls and audit readiness ahead of opening.

 

 

 

What We’re Looking For

 

Education

• Bachelor’s degree in Human Resources, Business Administration, Accounting, or related discipline.

 

Experience

• 4–6 years of progressive HR experience with solid exposure to Compensation & Benefits and payroll administration, including supervisory coordination.
• Hospitality or luxury service experience preferred; pre‑opening experience is an advantage.

Certifications (Preferred/Advantage)

• HR certifications; payroll/compensation short courses; data privacy awareness training.

 

Skills & Competencies

• Strong working knowledge of Philippine labor law and statutory benefits (SSS, PhilHealth, Pag‑IBIG, BIR).
• Advanced numerical accuracy, reconciliation, and Excel (pivot tables, lookups) skills; familiarity with HRIS/payroll systems.
• Detail‑oriented with strong organization, follow‑through, and deadline discipline.
• High integrity, discretion, and empathy when handling sensitive information.
• Effective communication (written and verbal) and stakeholder management.
• Continuous improvement mindset; able to document and refine SOPs.

 

Success Measures / KPIs

• Payroll Accuracy & Timeliness: Zero critical errors; on‑time monthly payroll; <0.5% post‑payroll adjustments.
• Statutory Compliance: 100% on‑time filings and remittances; no penalties.
• Benefits Service Levels: Enrollment/claims turnaround within agreed SLAs; positive colleague feedback.
• Data Integrity: Master data accuracy on audits; clean variance reports.
• Process Efficiency: Reduced manual adjustments and rework; documented SOPs and controls in place.

 

Why Join Mandarin Oriental, Makati?

• Be part of a prestigious luxury hotel pre‑opening
• Play a key role in shaping the culture and colleague experience from day one
• Work with a globally respected brand known for excellence and people‑first values
• Enjoy long‑term career growth opportunities within Mandarin Oriental Hotel Group

Are you a master of craft who thrives in a team that succeeds together?
We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all colleagues.