Mandarin Oriental, Doha is looking for a People Services Officer to join our People & Culture team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.

About the job

Based at Mandarin Oriental, Doha within the People & Culture Department in Doha, the  People Services Officer is responsible for ensuring comprehensive and complete coverage of own sales portfolio, covering all levels of accounts and all revenue streams within the account for a comprehensive client servicing, achieving targets and maximum productivity. Manages activities related to the sales functions with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals and makes recommendations on booking goals. Track record in exceeding targets with the ability to identify, implement and execute sales strategies and account plans. The  People Services Officer reports to the Assistant People Services Manager.

As People Services Officer, you will be responsible for the following duties:

• Respond to any changes in the department as dictated by the needs of the industry, company or hotel.
• Ensure that all colleagues are always treated fairly and consistently.
• Create and maintain a great synergy between housing and colleagues to assure maximum efficiency.
• Ensure proper care, security and maintenance of all hotel equipment through attentive supervision.
• Constantly identify areas for improvement in housing by reviewing various reports, colleague’s feedback, incident reports, and reporting to Assistant People Services Manager.
• Welcome new colleagues and prepare their respective accommodation with the standard welcome pack.
• Conduct regular inventories in the apartments and specific inventories for resigned/terminated colleagues before sending to Assistant People Services Manager for approving their Exit Clearance.
• Maintain proper par stock of all items and inventories.

As People Services Officer, we expect from you: 

• Degree or Higher National Diploma equivalent in Hospitality/Hotel/Business Management or Human Resources
• Minimum six months experience working in a 5-star hotel environment preferred
• Fluent verbal and written English Skills
• Able to write concise and pleasant communications – emails / notices

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
• A competitive salary and benefits packages

• Transportation and Housing provided
• Relocation and Vacation Tickets

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