Mandarin Oriental Hotel Group is looking for a Director of Commercial – Openings and Transitions, Europe & MET to join our Commercial team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Hotel Group is headquartered in Hong Kong and manages a global portfolio of luxury hotels, resorts and residences. As the Group continues to grow, our Commercial team in London supports new hotel openings, transitions and conversions across Europe and MET, helping each hotel reach its revenue potential from the start.

About the job

Based at the Mandarin Oriental Hotel Group Corporate Office within the Commercial Department in London, the Director of Commercial – Openings and Transitions, Europe & MET is responsible for the commercial positioning of new opening, transition and conversion hotels across Europe and MET. The role leads the commercial strategy across Sales, Revenue Management and Marketing, from pre-opening through stabilisation, to achieve a strong revenue ramp-up within the first 12 months. The Director of Commercial – Openings and Transitions, Europe & MET reports to the Vice President Global Revenue Strategy and Ops.

As Director of Commercial – Openings and Transitions, Europe & MET, you will be responsible for the following duties:

• Lead the commercial positioning and strategy for each new opening, transition and conversion hotel, working with Brand, Development and Hotel Leadership teams. This includes property visits, competitor analysis, demand assessment and segment review.
• Develop the go-to-market plan for each hotel, covering priority segments, key accounts, pre-opening sales activity, launch campaigns, digital demand generation and distribution readiness.
• Lead pricing and revenue strategy for assigned hotels, including pre-opening revenue frameworks, competitor set definition, business mix and ramp-up planning, as well as the balance of direct, online travel agent, wholesale and partner channels.
• Own the commercial section of the opening and transition critical path, track progress, and raise risks early across Sales, Revenue Management, Marketing, Distribution, Digital, CRM, Loyalty and Partnerships.
• Support Development and Feasibility teams in reviewing market projections, ramp-up assumptions and commercial terms, and help hotels set up commercial plans, revenue budgets and forecasts with Finance and Operations.
• Set the pre-sale strategy for each hotel and support the hotel's commercial team structure, including recruitment, onboarding and training of key commercial roles.
• Act as regional commercial lead for the first 3–6 months after opening or conversion, focusing on booking pace, segment mix, direct channel performance, RevPAR and market share.
• Present at owner meetings, hotel project reviews and industry forums, and work with external partners such as Amadeus, STR, Lighthouse and IDeaS.

As Director of Commercial – Openings and Transitions, Europe & MET, we expect from you:

• Minimum five years' experience in a regional commercial, regional revenue management, sales or marketing leadership role within hospitality.
• Experience supporting hotel openings, conversions, repositioning or major transitions.
• Strong experience in commercial strategy, sales, marketing, forecasting, pricing, distribution and inventory control.
• Working knowledge of travel industry reservation systems, hotel property management systems and commercial tools, and proficiency with Microsoft Office.
• Ability to lead cross-functional teams and external partners in a matrix environment, with excellent organisation and project management skills.
• Excellent written and spoken communication, including with hotel management and ownership groups.
• Willingness to travel extensively and adapt to schedule changes.
• Preferred: Mandarin Oriental experience, luxury hospitality experience in Europe and/or the Middle East, and a degree.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it's important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
• A competitive salary and benefits package

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