Reservation Agent

Mandarin Oriental Canouan is looking for a Reservation Agent to join our Reservations team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Canouan is a remote island hideaway located on Canouan Island in St. Vincent and the Grenadines, that is fast becoming one of the of the most sought-after luxury destinations in the world.  Oriental, Canouan redefines the idyllic tropical island getaway.

 About the job

Based at the Mandarin Oriental in Canouan, the Reservation Agent provides prompt, courteous and efficient handling of all requests for guest room reservations, changes, cancellations and information. The Agent provides information and assistance to all guests and visitors; coordinates all guest requests for special arrangements or services, courteously and efficiently.  

 As Reservation Agent, you will be responsible for the following duties:

• Respond promptly and professionally to guest inquiries, requests, and booking confirmations via phone, email, and online channels.
• Accurately process individual and group reservations in the hotel’s reservation system, ensuring all details are correct.
• Ensure that all bookings are aligned with rate strategies, availability, and company policies.
• Assist in handling special requests, VIP reservations, and pre-arrival communications with attention to detail and service excellence.
• Maintain up-to-date knowledge of room types, packages, seasonal promotions, and hotel services.
• Support the Reservations team with daily administrative tasks, such as updating rooming lists, managing waitlists, and confirming deposits.
• Communicate effectively with Sales, Front Office, Events, and other departments to ensure accurate information flow.
• Monitor and maintain accurate records for OTA, wholesaler, corporate, and direct bookings.
• Help identify and correct reservation discrepancies, duplicate bookings, or booking errors.
• Uphold Mandarin Oriental’s brand standards and tone of communication at every stage of the reservation process.
• Perform any other reasonable duties as assigned by the Reservations Manager or S&M leadership. 

As Reservation Agent, we expect from you: 

• Minimum 1–2 years of experience in a Reservation or Front Office role within a luxury hotel environment.
• Familiarity with reservation systems such as Opera, SynXis, or other CRS/PMS tools.
• Excellent communication skills in English.
• Strong attention to detail, organizational skills, and customer service mindset.
• Ability to work efficiently under pressure and multitask in a fast-paced environment.
• Knowledge of OTA channels, GDS systems, and distribution platforms is an advantage.
• Proficiency in Microsoft Office (especially Excel and Outlook).
• Passion for hospitality, guest service, and high standards of presentation.
• Degree or diploma in Hospitality, Tourism, or a related field preferred.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOStay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

Local Benefits:

• A competitive salary
• Company funded health benefits plan
• Annual home leave

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