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Reservations Agent

  • 542076
  • Rooms
  • Full time
  • Emirates Palace Mandarin Oriental, Abu Dhabi
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Responsibilities

  • Review daily reservation accuracy, rate compliance from segment and source, system close-out when necessary and rate availability
  • Ensure clients’ satisfaction and adherence to Emirates Palace Mandarin Oriental service standards
  • Follow internal credit policy
  • Follow up on lost business and bring information about them to the knowledge of the department superiors
  • Spot-check reservations made the previous day and check all VIP arrivals
  • Test calls LQA / IFH results > 85%
  • Follow the internal up-sell program for Reservations department

Key Competencies and Qualifications

  • Diploma in Hospitality Management or equivalent
  • Minimum one year working experience in the luxury hotel industry in the same role
  • Guest focused
  • A team player who delivers at his/her best
  • Trustworthy and responsible
  • Composed and able to handle pressure
  • Attention to detail 
  • Excellent communication in English both oral and writing

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