Resort Manager

Mandarin Oriental Canouan is looking for a Resort Manager to join our Executive Office.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Canouan is a remote island hideaway located on Canouan Island in St. Vincent and the Grenadines, that is fast becoming one of the of the most sought-after luxury destinations in the world.  Oriental, Canouan redefines the idyllic tropical island getaway.

 About the job

Based at the Mandarin Oriental in Canouan, the Resort Manager plays a pivotal role in ensuring operational excellence, financial performance and guest satisfaction. As a key leader within the hotel, this role requires strong strategic thinking, leadership capabilities, and a passion for delivering exceptional experiences. The Resort Manager will drive efficiency, service quality, and financial success while fostering a culture of collaboration, innovation, and accountability.

As Resort Manager, you will be responsible for the following duties:

• Lead the hotel’s day-to-day operation to ensure successful delivery of service standards to meet and exceed guest expectations, prioritizing as needed and demonstrating good time management skills
• Will execute all operational and strategic initiatives that have been discussed, providing feedback and alternatives
• Preparation of strategic business plans for the hotel specifically pertaining to Operations
• Champion quality initiatives and service standards to obtain pinnacle ratings in Forbes, AAA, MOQA and LQE, as well as LRA and Trip Advisor; be a Brand Ambassador
• Responsible for handling and resolving guest complaints in a prompt manner
• Liaising with P&C regarding colleague situations and employment decisions
• Provide leadership and support for Managers, Assistant Managers, and colleagues
• Development of Managers through coaching, mentoring and general communication
• Use the Balanced Score Card and other appraisal formats as tools for goals and target settings and to engage in feedback and performance management
• Formulation of strategic business plans for the hotel, specifically pertaining to operations
• Execution of all strategic initiatives related to the hotel and its operation
• Partner with EXCO and General Manager to formulate and implement the budget strategy for the Hotel and drive for successful financial results monthly
• Play a lead role in the establishment and management of a CAPEX plan and budget
• Lead the Hotel’s Risk Management Committee
• Champion of the Hotel’s safe and sound program (FLHSS) and the preparation for the annual
• Partners with EXCO and General Manager to formulate and implement budget strategy for Hotel and drives for successful financial results monthly
• Responsible for creation and upholding of F&B concepts, and support MOHG F&B initiatives
• Support the General Manager, Director of Marketing and Public Relations activities and create opportunities, promotions and happenings regularly to keep the hotel visible to customers

As Resort Manager, we expect from you: 

• Excellent communication skills in all aspects: verbal, written and non-verbal, with fluency in English
• Prior experience as an operational division head in a luxury hotel with a proven track record of success in running a quality and sound business operation
• Excellent knowledge of all aspects of Hotel Operations including Rooms, Food & Beverage and Spa
• Quality driven with a passion for excellence in guest service and satisfaction
• Detailed oriented with a keen sense and eye for luxury and outstanding guest service
• Flexible work hours to meet the demands of a 24-hour operation
• Must possess a high degree of financial acumen and able to work comprehensively with spreadsheets, forecasts and budgeting packages
• Possess excellent organizational and administrative skills

Experience and education

• 3-5 years’ experience in a comparable position (senior leadership oversight of multiple operations divisions) in a luxury hotel operation preferred
• Bachelor’s Degree or equivalent in hospitality management or related field

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOStay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

Local Benefits:

• A competitive salary
• Company funded health benefits plan
• Annual home leave

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