RESTAURANT MANAGER

Mandarin Oriental, Kuala Lumpur is looking for an Restaurant Manager to join our Food & Beverage team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Kuala Lumpur is a luxurious urban resort located in the heart of Kuala Lumpur and enjoys an unrivalled location next to the iconic Petronas Twin Towers, KL Convention Centre, and prestigious Suria KLCC mall. 

About the job

Based at the Mandarin Oriental, Kuala Lumpur / within the Food & Beverage Department in Kuala Lumpur, the Restaurant Manager is responsible to manage the day-to-day operations of the restaurant and create a pleasant dining environment and experience for guests. The Restaurant Manager reports to the Director of Food & Beverage.

As Restaurant Manager, you will be responsible for the following duties:

• Plan in conjunction with the outlet activities, promotions, menu implementations according to the annual marketing plans

• Ensure that all designated action points from daily briefings or bi-monthly operational meetings are being followed by the individuals concerned

• Ensure that positive working relations with non-Food & Beverage departments are fostered giving cooperation at all times

• Be aware of and comply with all legislation affecting the operation, including licensing regulations, health regulations and fire and safety regulations

As Assistant Restaurant Manager, we expect from you: 

• A University/ Hotel School or College Graduate in Hotel Management

• Minimum 3 years of hotel experience

• Handling guest / colleague complaints and dealing with them tactfully

• Previous experience in supervising and/or delegation

• Willingness to develop team members and self

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

• EPF (Employees Provident Fund) contributions (higher than the norm)

• SOCSO (Social Security Organisation) & EIS (Employment Insurance System)

• Public holiday entitlement based on Malaysian calendar

• Exceptional rest area & colleagues engagement activities.

We’re Fans. Are you?