Mandarin Oriental Muscat is looking for a Restaurant Manager to join our Food and Beverage team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Muscat

Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort offering 150 stylishly appointed guestrooms and suites, five restaurants and bars, a luxurious Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea, as well as a variety of banquet and meeting spaces designed to accommodate social and business events.

For those seeking a luxury living experience in one of Muscat’s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combines the Group’s legendary service, world-class amenities, and sweeping sea or mountain views.

We are looking for new Fans who are passionate about luxury hospitality and would enjoy being part of the Mandarin Oriental, Muscat team.

Scope

Provides functional assistance and direction to Food & Beverage operations as assigned. Interacts with individuals outside the hotel, including guests, clients, suppliers, government officials, competitors, and members of the local community. Coordinates functions and activities with relevant hotel department heads and Food & Beverage leaders.

Responsibilities

Planning and Organizing

• Supervises the day-to-day functioning of Food & Beverage employees, facilities, sales, and costs within the assigned area of responsibility.
• Controls and analyses the quality levels of products and services.
• Monitors guest satisfaction and takes appropriate action when required.
• Under the guidance of the Food & Beverage Manager, participates in functions such as recruitment, employee orientation, on-the-job performance appraisal, coaching, and disciplinary processes when necessary to ensure appropriate staffing and productivity.
• Participates in service operations as necessary and in accordance with operational requirements and established standards.
• Coordinates guest reservations and private events as required.
• Plans and organizes work effectively, ensuring operational priorities are addressed.

Communication

• Develops formal training plans and conducts on-the-job training sessions for Food & Beverage employees.
• Attends and actively contributes to weekly Food & Beverage departmental meetings.
• Conducts pre-service briefings and maintains effective communication with the Executive Chef and other relevant departments.
• Ensures clear and effective communication within the team and across departments.

Personal Development

• Supports the ongoing training and development of Food & Beverage employees.
• Ensures that hotel grooming and appearance standards are consistently maintained.
• Identifies development opportunities for self and team members and takes appropriate action to strengthen capabilities.

General

• Supervises, coordinates, and directs the prompt, efficient, and courteous service of food and beverages within the assigned operation.
• Controls and analyses, on an ongoing basis:
• Merchandising and marketing
• Operating costs
• Sanitation and hygiene standards
• Establishes and maintains effective employee relations.
• Ensures compliance with hotel policies, procedures, service standards, and operational requirements.
• Performs related duties and special projects as assigned.

Customer Focus

• Maintains a strong focus on service standards, accuracy, consistency, and quality.
• Ensures clarity of roles, functions, and responsibilities within the team.
• Establishes and maintains effective systems of information and ensures that procedures are consistently followed.
• Actively seeks feedback from guests rather than waiting for complaints.
• Takes appropriate action to enhance guest satisfaction and the overall guest experience.

Leadership

• Coaches team members on the job and provides practical demonstrations and guidance.
• Uses a coaching approach to encourage team members to identify solutions and develop problem-solving skills.
• Monitors performance, assesses employees objectively, and recommends appropriate training and development opportunities.
• Identifies areas where additional team support is required and takes appropriate action.
• Provides guidance, support, and constructive feedback to enhance individual and team capabilities.
• Distributes work equitably and according to the abilities and responsibilities of team members.
• Empowers individuals to complete tasks independently while providing support when required.
• Leads by example and demonstrates behaviours that reflect the desired work standards and values.
• Uses effective communication and persuasion to positively influence others.
• Accepts responsibility and accountability for decisions and clearly communicates the rationale behind them.

Teamwork

• Freely shares knowledge, information, ideas, and experience to support others.
• Gives appropriate credit and recognition to team members.
• Works collaboratively and supports others both within and across departments.
• Promotes an environment of cooperation and mutual responsibility.
• Encourages two-way communication, confirms understanding, and actively seeks feedback.
• Communicates messages clearly and effectively, both verbally and in writing, to individuals and groups.
• Demonstrates awareness, sensitivity, and respect for cultural differences.
• Encourages teamwork within the department and across other teams, departments, and divisions.

Personal Impact

• Remains calm and professional under pressure.
• Understands personal limitations and openly discusses challenges when appropriate.
• Represents the opinions and contributions of others positively and professionally.
• Plans and prioritizes tasks effectively to meet operational requirements.
• Monitors progress, establishes milestones, and follows up to ensure work is completed according to schedule.
• Ensures that identified challenges and any changes to plans are clearly communicated to the relevant individuals.
• Organizes work effectively and adjusts priorities according to changing operational needs.
• Demonstrates resilience, adaptability, and professional judgment.

Continual Improvement

• Tests ideas for practicality and feasibility.
• Proactively initiates changes in the workplace to improve quality, efficiency, and the guest experience.
• Uses challenges and difficult situations as opportunities to identify and implement improvements.
• Benchmarks practices within and outside the hospitality industry to generate ideas for improvement.
• Supports change by encouraging team members to actively contribute to the improvement process.
• Identifies skills required for future success and takes appropriate steps to develop self and others.
• Sets clear personal development objectives focusing on both behavioural and professional/technical skills.
• Actively seeks and accepts feedback and applies lessons learned from previous experiences.
• Shares best practices and encourages continuous improvement across the team.

Conflict Management

• Remains impartial when dealing with conflicts and listens objectively to all parties involved.
• Brings together individuals or parties in conflict while maintaining neutrality and professionalism.
• Works effectively with different personalities and demonstrates sensitivity to the needs of others.
• Resolves conflicts sensibly and rationally while balancing operational requirements with individual needs.

Qualifications & Skills

• Minimum of 2 years’ experience in the luxury hospitality industry; additional relevant experience is preferred.
• Strong communication and organizational skills.
• Knowledge of relevant information systems.
• Strong guest focus and customer service orientation.
• Effective problem-solving and decision-making skills.
• Confident, well-groomed, and professional appearance.
• Warm, welcoming, pleasant, and approachable personality.
• Demonstrates integrity and professionalism.
• Excellent verbal and listening communication skills.
• Demonstrates self-confidence and sound judgment.
• Takes initiative and demonstrates a results-oriented approach.
• Ability to build effective professional relationships.
• Facilitates open and transparent communication.
• Fosters teamwork and collaboration.
• Ability to delegate effectively.
• Promotes diversity and inclusion within the team.
• Ability to multitask and establish clear priorities.
• Supports and builds commitment to change.
• Drives continuous improvement and shares best practices.
• Excellent written and spoken English; knowledge of an additional language is preferred.
• Basic computer and information system skills.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

We’re Fans. Are you?