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Restaurant Manager / Sense

  • JR-02014
  • Food & Beverage
  • Full time
  • Mandarin Oriental, Tokyo

Manager

Duties and Supporting Responsibilities

Administration

  • Taking responsibility for the business performance of the outlet
  • Taking responsibility for the qualitative performance of the outlet
  • Actively support the hotel’s team culture, and help to achieve the hotel’s vision, goals and values
  • Handle day to day management activities
  • Support colleagues during busy operation periods with jobs outside of the managers scope of responsibilities.
  • Establish shift pattern organisation
  • Planning and coordinating menus with the chef
  • Ensure that outlet’s team has good knowledge of food and beverage
  • Ensure that all colleagues act in accordance with MO standards
  • Ensure all equipment is in good condition and correct training for its use is arranged
  • Ensure all daily meetings are arranged and conducted
  • Attend all training sessions arranged by MO
  • Carry out other duties as and when requested by management
  • Ensure time and attendance sheets and holiday planners are accurately maintained and distributed to F&B Management when appropriate

Financials

  • Ensuring that outlet operates efficiently and profitably while maintaining standards in terms of food, service, health & safety and reputation
  • Analysing and planning outlet sales levels and profitability
  • organising marketing activities and promotional events in cooperation with the Communications Department
  • Preparing reports at the end of the shift/week, including colleague control, cost of sales control and sales
  • Creating and executing plans for department sales, profit and staff development
  • Setting budgets and/or agreeing them with senior management

Human Resources/ Colleagues

  • Supervise F&B service by directing and guiding subordinates, providing them feedback
  • Recruiting, training and motivating colleagues
  • Be aware of colleague development and the need to reward outstanding colleagues
  • Ensure colleague satisfaction.

Maintaining Standards

  • Support company's philosophy and company culture through the use of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
  • Support company's philosophy and company culture through the use of Guiding Principles and D.E.L.I.G.H.T as part of ensuring Guest Satisfaction and the achievement of our Mission Statement

Guest Service

  • Ensure guests preferences are remembered by colleagues
  • Ensure reservations, greeting, seating and taking orders by staff are all done to MO standards
  • Develop outlet up-selling strategy and communicate to all relevant staff
  • Ensure food and beverages are presented to guests according to the standards of the outlet
  • Ensure guests’ satisfaction is met by every member of staff
  • Develop a strategy for handling special requests and VIPs
  • Deal with guest complaints in a timely manner and update F&B Director where appropriate

Hygiene and Cleanliness

  • Ensure that hotel grooming, uniform and hygiene standards are being maintained, enhancing a professional image

Health and Safety

  • Be aware of, and comply with, safe working practises as laid down under FHLSS. This will include your awareness of any specific hazards at your work place
  • Be aware of, and comply with local and relevant Food Acts.
  • Wear any appropriate protective clothing provided by or recommended by the Hotel.
  • Report any defects in the building, plant or equipment according to the Hotel procedures.
  • Ensure any accidents to colleagues, guests or visitors are reported in accordance with Hotel and local government procedures.
  • Attend all statutory fire training and to be fully conversant with and abide by all rules concerning, fire, health & safety.
  • Be aware of Fire safety plans
  • Adhere to Safe&Sound procedures regarding Health & safety
  • Adhere to Safe&Sound procedures regarding HACCP standards
  • Attend any training deemed appropriate by your Head of Department

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