Preferred Language

Home

Restaurant Manager / Sense

  • JR-02014
  • Food & Beverage
  • Full time
  • Mandarin Oriental, Tokyo

Manager

Duties and Supporting Responsibilities

Administration

  • Taking responsibility for the business performance of the outlet
  • Taking responsibility for the qualitative performance of the outlet
  • Actively support the hotel’s team culture, and help to achieve the hotel’s vision, goals and values
  • Handle day to day management activities
  • Support colleagues during busy operation periods with jobs outside of the managers scope of responsibilities.
  • Establish shift pattern organisation
  • Planning and coordinating menus with the chef
  • Ensure that outlet’s team has good knowledge of food and beverage
  • Ensure that all colleagues act in accordance with MO standards
  • Ensure all equipment is in good condition and correct training for its use is arranged
  • Ensure all daily meetings are arranged and conducted
  • Attend all training sessions arranged by MO
  • Carry out other duties as and when requested by management
  • Ensure time and attendance sheets and holiday planners are accurately maintained and distributed to F&B Management when appropriate

Financials

  • Ensuring that outlet operates efficiently and profitably while maintaining standards in terms of food, service, health & safety and reputation
  • Analysing and planning outlet sales levels and profitability
  • organising marketing activities and promotional events in cooperation with the Communications Department
  • Preparing reports at the end of the shift/week, including colleague control, cost of sales control and sales
  • Creating and executing plans for department sales, profit and staff development
  • Setting budgets and/or agreeing them with senior management

Human Resources/ Colleagues

  • Supervise F&B service by directing and guiding subordinates, providing them feedback
  • Recruiting, training and motivating colleagues
  • Be aware of colleague development and the need to reward outstanding colleagues
  • Ensure colleague satisfaction.

Maintaining Standards

  • Support company's philosophy and company culture through the use of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
  • Support company's philosophy and company culture through the use of Guiding Principles and D.E.L.I.G.H.T as part of ensuring Guest Satisfaction and the achievement of our Mission Statement

Guest Service

  • Ensure guests preferences are remembered by colleagues
  • Ensure reservations, greeting, seating and taking orders by staff are all done to MO standards
  • Develop outlet up-selling strategy and communicate to all relevant staff
  • Ensure food and beverages are presented to guests according to the standards of the outlet
  • Ensure guests’ satisfaction is met by every member of staff
  • Develop a strategy for handling special requests and VIPs
  • Deal with guest complaints in a timely manner and update F&B Director where appropriate

Hygiene and Cleanliness

  • Ensure that hotel grooming, uniform and hygiene standards are being maintained, enhancing a professional image

Health and Safety

  • Be aware of, and comply with, safe working practises as laid down under FHLSS. This will include your awareness of any specific hazards at your work place
  • Be aware of, and comply with local and relevant Food Acts.
  • Wear any appropriate protective clothing provided by or recommended by the Hotel.
  • Report any defects in the building, plant or equipment according to the Hotel procedures.
  • Ensure any accidents to colleagues, guests or visitors are reported in accordance with Hotel and local government procedures.
  • Attend all statutory fire training and to be fully conversant with and abide by all rules concerning, fire, health & safety.
  • Be aware of Fire safety plans
  • Adhere to Safe&Sound procedures regarding Health & safety
  • Adhere to Safe&Sound procedures regarding HACCP standards
  • Attend any training deemed appropriate by your Head of Department

Apply Now

Not You?

You will now be directed to a page to complete your application

Recommended Jobs

Room Attendant

Permanent Mandarin Oriental, Boston JR-01826 Boston Massachusetts United States Boston Housekeeping Full time
The Room Attendant is responsible for the overall cleanliness of all guestrooms / areas that they are assigned to clean and maintain.

People & Culture Coordinator

Permanent Mandarin Oriental, Lago di Como JR-02592 Blevio (CO) Como Italy Blevio (CO) People & Culture Full time
Key Responsibilities Talent Acquisition Coordinate end-to-end recruitment activities including job postings, screening, interview scheduling, and reference checks. Support hiring managers in identifying and attracting top talent aligned with the...

Head Waiter

Permanent Mandarin Oriental Hyde Park, London JR-02510 London England United Kingdom London Food & Beverage Full time
Head Waiter, Dinner by Heston Blumenthal 3 doubles, 2 singles per week We’re looking for a Head Waiter to join our iconic Dinner by Heston Blumenthal team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating ...

GOUVERNANT(E)

Permanent Mandarin Oriental, Paris JR-02570 Paris Île-de-France France Paris Housekeeping Full time
MANDARIN ORIENTAL PARIS is looking for an Housekeeping Supervisor to join our Housekeeping team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrac...

Sign up for Job Alerts

Please indicate your department, employment types and locations and we will email you regular job alerts.

Not You?

Thanks for Registering!