Restaurant Supervisor

Mandarin Oriental, Doha is looking for a Restaurant Supervisor to join our Food & Beverage team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.

About the job

Based at Mandarin Oriental, Doha within the Food & Beverage Department in Doha, the Restaurant Supervisor will oversee and be personally involved in all operational aspects of a particular shift in order to assure all service steps are followed and to guarantee every single guest is delighted. Furthermore, the Restaurant Supervisor will support the management of the restaurant in administrative tasks. The Restaurant Supervisor reports to the Restaurant Manager.

As Restaurant Supervisor, you will be responsible for the following duties:

• Have a very good understanding of the outlet’s concept and food and beverage offerings and be able to verbally explain those to guests and to train colleagues on them.
• Oversee and manage shifts effectively to ensure a smooth and effective overall operation by guiding colleagues on and personally involving himself in all required aspects of the sequence of service.
• Maintain a great synergy between Mosaic and Aqua to assure maximum efficiency.
• Provide direction and support to all restaurant colleagues at any time, particularly during the operational hours.
• Support the Restaurant Manager when required to train colleagues in accordance with the applicable standards and policies.
• Follow his side duty schedule and assure all tasks are completed at all times in a timely manner.

As Restaurant Supervisor,, we expect from you: 

• Experience as Supervisor in a high volume restaurant with highest levels of service is preferred.
• A minimum of 2 years of experience working in a 5-star hotel environment.
• Degree or Higher National Diploma in Hospitality/Hotel/Business Management is preferred.
• Ability to understand guest needs and to deliver superior customer service.
• Ability to understand effective approaches of communication with different individuals.
• Good verbal and written communication skills in English.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
• A competitive salary and benefits packages
• Transportation and Housing provided
• Relocation and Vacation Tickets

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