Restaurant Supervisor / K'shiki

Mandarin Oriental, Tokyo is looking for a Restaurant Supervisor to join our K'shiki team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Tokyo, renowned for its sophisticated luxury and award-winning service, is located in the prestigious Nihonbashi district. A true culinary destination, it features a selection of worldclass dining experiences set against stunning views of the city skyline and Mt. Fuji.

About the job

K’shiki brings bold Italian flavours to the heart of Tokyo. Situated on the 38th floor with a panoramic view of the city skyline and Mt Fuji, K’shiki offers delectable all-day comfort food for the urban gourmand.

Based at the Mandarin Oriental, Tokyo / within the K'shiki, Italian Dining, the Restaurant Supervisor will responsible for, but not limited to, the overall operation he/she works for. He/she provides support to the departmental management and guides the Server colleagues in order to achieve the highest standards of service.

Restaurant Supervisor will report to Restaurant Manager.

As Restaurant Supervisor you will be responsible for the following duties:

Administration

• Must have good food and beverage knowledge
• Start and finish shifts at the correct time
• Must be able to set up tables for all meal periods
• Must be able to set up service stations
• Must be familiar with all billing procedures
• Must be capable of handling all relevant equipment
• Attend daily meetings
• Attend all mandatory training sessions arranged by MO
• Monitor and supervise small VIP/private dining functions that are not handled by banqueting
• Ensure correct quality, presentation and delivery of all dishes and drinks
• Perform all administrative tasks designated to him/her by management

Human Resources/ Colleagues

• Supervise F&B service by directing and supporting his/her subordinates
• Ensure that the restaurant is adequately staffed during his/her shift and to notify his/her superior of any shortages
• Identify and carry out any specific training and development needs among the team

Maintaining Standards

• Support company's philosophy and company culture through the use of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
• Support company's philosophy and company culture through the use of Departmental Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
• Support company's philosophy and company culture through the use of Guiding Principles and D.E.L.I.G.H.T as part of ensuring Guest Satisfaction and the achievement of our Mission Statement

Guest Service

• Taking reservations accurately where necessary while keeping track of guests preferences
• Greeting and seating guests according to MO standards
• Presenting the menu correctly to each guest
• Taking orders from all guests in line with restaurant policy
• Offering suggested up-selling based on outlet policy
• Serving food and beverages according to MO standards
• Clearing plates and tables and ensuring general table maintenance throughout the meal
• Presenting the bill
• Ensuring guest satisfaction
• Handling special requests from guests and VIPs
• Handling guest complaints
• Bidding guests farewell
• Anticipating the guests’ needs

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. 
• A competitive salary and benefits packages
• Social Insurance Plan – Employees Health Insurance and Employees Welfare Pension Insurance (if applicable)
• Labour Insurance Plan

We’re Fans. Are you?