Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Savoy, Zurich is located in the heart of the Old Town, in the main business center, close to the city's leisure attractions and just a short walk from the shores of Lake Zurich. The Mandarin Oriental Savoy, Zurich has 80 guest rooms and suites and three dining venues, including an all-day dining restaurant, a specialty restaurant and a lobby lounge. The hotel is ideal for meetings and events with its newly renovated event facilities, including a grand historic ballroom.

About the job

Based at the Mandarin Oriental Savoy, Zurich within the Orsini restaurant, the Restaurant Supervisor is responsible for overseeing the team and ensuring the highest standards of service for guests. The Restaurant Supervisor reports to the Assistant Restaurant Manager and Restaurant Manager.

As Restaurant Supervisor, you will be responsible for the following tasks:

• Leading your own team and ensuring smooth and guest-oriented workflows in the restaurant in close cooperation with all departments of the house 
• Feedback and training of your team 
• Professional advice and customer care for our guests  
• Professional serving of food and drinks  
• Excellent product and sales knowledge
• Complying with and ensuring our high standards of service
• Communicating current offers in the department and throughout the house
• Responsible for the correct accounting of your area
• Complying with hygiene regulations and cleanliness within the framework of the HACCP guidelines

As Restaurant Supervisor, we expect from you:

• Vocational training in the field of restaurant or hotel management. At least 2 years of professional experience with responsibilities.
• Organisational skills, leadership and the ability to manage a team of staff from a wide range of cultural backgrounds sensitively and with discipline are the basis for this position
• Strong communication skills, both verbal and written - guests will approach you with both complaints and positive feedback, so you will always be open and approachable
• High quality awareness, excellent manners and a well-groomed appearance, as well as a positive charisma
• Expressiveness, open-mindedness and team spirit
• Good IT skills, knowledge of the Infrasys cash register system and the SevenRooms booking system would be advantageous
• Ability to work under pressure and flexibility - your position includes weekend and holiday shifts 
• Excellent knowledge of German and English. Further foreign language skills are an advantage
• Successful applicants must have the right to work in Switzerland

Our commitment to you:

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Swiss Deluxe Rates

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