Restaurants, Bars and Experiences Manager

Mandarin Oriental Conservatorium, Amsterdam is looking for a Restaurants, Bars & Experiences Manager to join our RB&E team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

About the job

As RB&E Manager at Mandarin Oriental Conservatorium, Amsterdam, you will lead the strategic direction and day-to-day operations of our diverse RB&E venues, including our Ottolenghi restaurant, The Lounge, In-room dining, and Banqueting Operations.

In this highly visible leadership role, you will be responsible for creating exceptional dining experiences that attract both hotel guests and discerning local clientele. Leveraging your commercial acumen, market knowledge, and professional network, you will drive revenue growth, strengthen the hotel's position within Amsterdam's luxury dining scene, and cultivate lasting relationships with key stakeholders and influential guests.

As the ambassador and face of our dining venues, you will take a hands-on approach to leadership, inspiring your teams to consistently deliver service excellence while upholding the highest standards of quality, innovation, and guest satisfaction.

Reporting directly to the Hotel Manager, you will play a pivotal role in driving commercial performance, developing high-performing teams, enhancing the guest journey, and ensuring operational excellence across one of Amsterdam's most distinguished luxury hospitality destinations.

As RB&E Manager, you will be responsible for the following duties:

• Lead and oversee all RB&E operations, ensuring exceptional quality, service standards and guest satisfaction across every outlet;
• Drive the commercial success of the division through innovative concepts, strategic planning, effective revenue management and strong financial performance;
• Partner closely with Sales and Marketing to create impactful campaigns, events and experiences that strengthen brand awareness and drive revenue growth;
• Develop innovative dining, beverage and experiential concepts that differentiate Mandarin Oriental, Amsterdam, within the luxury hospitality market;
• Maintain a visible presence within the operation, building meaningful relationships with guests and creating memorable, personalised experiences;
• Monitor guest feedback and satisfaction metrics, implementing improvements and service enhancements as required;
• Lead, coach and develop the RB&E leadership team and colleagues, fostering a culture of excellence, accountability and continuous improvement;
• Oversee budgeting, forecasting and cost control processes to maximise profitability while maintaining exceptional quality standards;
• Ensure consistency and quality across all culinary and beverage offerings, maintaining Mandarin Oriental standards at all times;
• Drive innovation through industry awareness, market trends, competitor analysis and emerging guest preferences;
• Ensure all operational systems, technology platforms and processes are optimised to support efficiency and enhance the guest experience;
• Maintain compliance with all local regulations, food safety requirements, health and safety standards and company policies;
• Contribute as a key member of the Hotel Leadership Team, supporting the successful ongoing evolution of Mandarin Oriental, Amsterdam.

As RB&E Manager, we expect from you:

• Progressive RB&E leadership experience within luxury hospitality, preferably including senior management responsibility for multiple outlets and teams;
• Proven success leading large-scale RB&E operations whilst consistently delivering outstanding guest experiences and financial results;
• Strong commercial acumen with extensive experience in budgeting, forecasting, profitability management and cost control;
• Comprehensive knowledge of restaurant, bar, in-room dining, and banqueting;
• Demonstrated success in creating innovative dining concepts, experiences and revenue-generating initiatives;
• Exceptional leadership, coaching and people development capabilities;
• Strong analytical, planning and organisational skills with the ability to manage multiple priorities in a fast-paced environment;
• Excellent communication, presentation and stakeholder management skills;
• Experience working within complex luxury hotel environments and multicultural teams;
• Strong command of written and spoken English and Dutch;
• A genuine passion for hospitality, exceptional service and creating world-class guest experiences.

Our commitment to you:

• A salary in scale IX of the Dutch Horeca CAO;
• Excellent career progression with an iconic, luxury, global hotel brand. A lot of our colleagues joined us at the beginning of their career and are now leading their own teams and divisions;
• Fantastic learning and development opportunities for all levels of staff, with targeted development programs to get you ready for the next step in your career;
• Discounted stays at our beautiful properties across the Group;
• Multiple additional benefits, such as supplemented staff meals, uniform/laundry service, ticket raffles and a 50% contribution to your pension fund;
• Travel allowance of €0,21 per kilometer for distances of 5 kilometers or more;
• F&B Discount Card – discounts at restaurants at high-end hotels in Amsterdam;
• Discounted collective health insurance and weekly yoga sessions with our personal trainers.

Discover your role within our luxury hotel:
The Conservatorium Hotel is on track to transition to Mandarin Oriental by early 2026. Our teams consist of a diverse group of talented people with a wide range of backgrounds and specialties. This committed team is united by an open work culture that celebrates individuality, emphasises performance and encourages everyone to achieve their full potential. In addition to our commitment to the highest level of service we take pride in a longstanding track record of sustainable practices woven into every layer or our company.

Apply through this website and let us know why you are interested! We look forward to seeing your application. For any questions, reach out to us via +31 (0)20-570 0043.

Please ensure eligibility to work in the Netherlands and secure housing in Amsterdam prior to applying. Due to high application volume, we will respond only to candidates meeting these criteria.

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