Mandarin Oriental Wangfujing, Beijing is looking for a MO Bar Service Manager to join our MO Bar team.

北京王府井文华东方酒店正在寻找一位酒吧服务经理加入我们的酒吧团队。

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

您是技艺精湛的大师吗？您是否愿意加入一个荣耀共享，彰显诚信和尊重且尽心尽责的团队？您是否愿意拥抱成长型的思维？我们邀请您成为非凡卓越的粉丝。

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

文华东方酒店集团是一家屡获殊荣的酒店业主方和品牌运营商，在全球各主要旅行目的地拥有最奢华的酒店、度假村和住宅，拥有强大的开发拓展渠道。文华东方因创造全球最受欢迎的物业而日益受到认可，集团以“东方文化的灵感”与“传奇式的服务”代表着奢华体验的最前沿。

Our stylish hotel overlooks landmarks such as The Forbidden City and offers some of the largest rooms and suites in Beijing. Blending contemporary aesthetics with classic Chinese décor, the hotel is home to two restaurants and a bar, all of which open onto an expansive rooftop garden terrace. With an exquisite spa offering signature wellness programs, a fitness center and a 25m indoor lap pool with sky roof, Mandarin Oriental Wangfujing will provide the ideal intimate retreat for Beijing residents and visitors alike.

北京王府井文华东方酒店坐拥紫禁城等中国地标性景观，房间面积宽绰，在北京同类型房型中首屈一指。融合现代美学与中国古典装饰意蕴，酒店设有两间餐厅和一间酒吧，均可通往宽敞的屋顶露台花园。酒店拥有享誉全球的文华东方水疗服务，提供屡获殊荣的经典康体项目。同时配有设备先进的健身中心及享有自然采光的25米长室内泳池。

About the job

关于工作岗位

Based at the Mandarin Oriental Wangfujing, Beijing / within MO Bar, the MO Bar Service Manager Is accountable for overseeing the Bar operation and functions by providing leadership and overall supervision to bar staff while ensuring a high standard of guest satisfaction while operating in the established budgets and goals

MO Bar服务经理负责监督酒吧的整体运营和各项职能，通过为酒吧员工提供领导和全面管理，确保宾客满意度达到高标准，同时在既定预算和经营目标范围内开展运营工作。

As MO Bar Service Manager, you will be responsible for the following duties:

作为酒吧服务经理您将负责以下职责：

Support company's philosophy and company culture using Pillars, Legendary Quality Experiences and MO on a daily basis to ensure guest satisfaction and the achievement of our Mission Statement. 

践行公司的理念和企业文化，秉承集团核心价值观和卓越服务标准，确保宾客满意并实现酒店使命。

Fully in charge of MO Bar & The Library operations. 

全面负责 MO Bar 及 The Library 的运营管理工作。

Provide leadership and support for all MO Bar & The Library colleagues.

为 MO Bar 及 The Library 全体员工提供领导和支持。

Trains, evaluates and schedules colleagues in accordance with the standards of the company policies and guidelines. 

根据公司政策及标准，对员工进行培训、绩效评估及排班管理。

Ensure the profitability, efficiency and creativity in the Bar. 

确保酒吧运营的盈利能力、高效性和创新性。

Develop and implement system for checking maintenance of tabletop supplies through staff side work duties. 

建立并实施桌面用品维护检查制度，确保员工落实相关工作职责。

Create side work schedules for all positions. Ensure compliance and follow through. 

制定各岗位例行工作安排，并确保有效执行。

To supervise the maintenance and cleanliness of the MO Bar at all time.

持续监督 MO Bar 的设施维护及清洁卫生工作。

Use the Colleague Handbook in understanding the consistent way of Communicating Rules & Regulation to our Team. 

依据《员工手册》，以统一标准向团队传达各项规章制度。

Plan menus, prices and promotional events for MO Bar to maximize revenue generating opportunities. 

制定 MO Bar 的菜单、价格策略及推广活动，最大化营收机会。

Identify areas for improvement in service and food & beverage quality by reviewing various service quality audit reports, guest comment cards and guest incident reports, and formulate action plan.

通过审查服务质量报告、宾客意见反馈及事件报告，发现服务和餐饮品质的改进空间，并制定行动计划。

To encourage proactive, efficient and effective inter-departmental communication to promote a climate of teamwork and enthusiasm.

促进积极、高效的跨部门沟通，营造团结协作、充满热情的工作氛围。

To ensure that Mandarin Oriental, Wangfujing’s grooming and appearance standards are implemented and maintained to reflect an image of professionalism and care. 

确保酒店仪容仪表标准得到贯彻执行，展现专业和关怀的品牌形象。

To carry out annual appraisals on all colleagues using the Mandarin Oriental Hotel Group Performance and Development System PROFILE.

使用集团绩效与发展管理系统，对全体员工进行年度绩效评估。

As MO Bar Service Manager, we expect from you: 

作为酒吧服务经理，我们对您的期望是：

• Conducting conversations and providing customer service in English.
• 能够用英语日常对话及开展对客服务。
• Good communication skills.
• 良好的沟通和交际能力。
• Excellent organizational and management skills.
• 优秀的组织管理能力。
• Ensure FLHSSS hygiene, LQE & FORBES service, and Operation standards are being met daily
• 确保每日满足FLHSSS卫生标准、LQE和福布斯服务及运营标准
• Ability to learn and develop
• 具备学习和发展的能力

Our commitment to you

我们的承诺

• Learning & Development. Your success is our success. We craft unique learning and development programs for various stages in your career so that you grow, continuously.
• 学习与发展。您的成功就是我们的成功。我们为您的职业生涯的不同阶段量身定制独特的学习和发展计划，让您不断成长。
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay program offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• 文华东方酒店同事住房福利计划。在文华东方努力工作的同时，您的休息也同样重要。作为文华东方大家庭的一份子，无论您身在何处，都可以有机会下榻姐妹酒店。福利住房计划为您和您的家人提供免费住宿以及优惠价两种选择。
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programs are offered to all our colleagues, globally.
• 同事的身心健康。保证工作与生活平衡非常重要，您的身心健康对我们来说很重要。我们为全球所有同事提供各种健康福利和保障计划。

We’re Fans. Are you?