Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Makati is an upcoming 5-star luxury hotel set within the lush Ayala Triangle Gardens, at the prestigious corner of Paseo de Roxas and Makati Avenue. Scheduled to open in 2026, this landmark development will feature 275 elegantly appointed guestrooms and suites, offering a refined blend of contemporary design and timeless sophistication. Guests will enjoy an exceptional array of world-class amenities, including a curated selection of restaurants, a stylish bar, a serene pool area, and the brand’s signature spa. Designed to be a sanctuary in the heart of the city, the hotel promises an elevated experience for both leisure and business travelers seeking comfort, excellence, and distinction in Manila.

The Role

The Revenue Coordinator / Revenue Analyst is a key member of the Revenue Management & Distribution team and an important contributor to the pre-opening commercial team of Mandarin Oriental Makati. This role supports the execution of the hotel's revenue management and distribution strategies, assists in establishing revenue systems and processes, and contributes to optimizing performance across Rooms, Groups, Events, Catering and ancillary revenue streams from pre-opening through post-opening stabilization.

Your Scope

This role supports all aspects of top-line revenue management including demand analysis, forecasting, pricing support, inventory management, reporting, distribution monitoring and market intelligence activities. The position supports both Rooms Revenue Management and Meetings, Events & Catering Revenue Management to maximize total hotel revenue and market share performance.

Organizational Structure

This position reports directly to the Director of Revenue and works closely with the Director of Commercial Strategy, Sales, Marketing, Reservations, Finance and Operations teams.

Key Responsibilities

Pre-Opening Commercial Setup

• Support implementation of pre-opening revenue and distribution strategies.
• Assist in PMS, CRS, RMS, channel manager and S&C system setup and testing.
• Support development of SOPs, dashboards, reports and forecasting templates.
• Assist with market intelligence, competitive benchmarking and demand analysis.
• Support rate loading, inventory setup and distribution readiness activities.

Strategic Revenue Management

• Monitor pickup, pace, occupancy, ADR and RevPAR trends.
• Support forecasting for rooms, events, catering and total hotel revenues.
• Assist with displacement analysis, group evaluations and inventory controls.
• Analyze segment performance across Corporate, Leisure, OTA, Wholesale, Group and MICE business.
• Support Revenue Strategy Meetings and pricing recommendations.

Reservations, Events & Catering Revenue Management

• Monitor function space utilization and event booking pace.
• Analyze banquet and catering production and conversion trends.
• Support event pricing and profitability analysis.
• Prepare catering and events forecasts.
• Evaluate total account contribution including rooms and banquet revenue.

Distribution & Channel Optimization

• Monitor OTA, GDS, brand.com and third-party channel performance.
• Ensure rate parity and inventory accuracy.
• Support channel performance reporting and direct booking initiatives.

Performance Analysis & Reporting

• Prepare daily, weekly and monthly revenue reports.
• Analyze RevPAR, ADR, occupancy, RGI, market share and channel contribution.
• Develop dashboards and reporting tools for leadership teams.

Cross-Functional Collaboration

• Partner with Revenue, Sales, Events, Marketing, Reservations and Finance teams.
• Support forecasting, budgeting and commercial planning activities.

Qualifications & Experience

• Bachelor’s Degree in Hospitality, Business, Finance or related field.
• 2-4 years experience in Revenue Management, Revenue Analysis, Reservations or Commercial Operations.
• Strong knowledge of Rooms Revenue Management and Meetings & Events Revenue Management.
• Advanced Excel and reporting skills.
• Experience with HMS, Delphi, IDeaS, SynXis or similar systems preferred.
• Pre-opening experience preferred.

Success Profile

• Commercially driven
• Analytical and detail-oriented
• Collaborative partner across functions
• Data-driven decision maker
• Results-oriented
• Ambassador of the Mandarin Oriental brand and culture

Why Join Us?

Mandarin Oriental offers a world-class environment where your expertise, creativity, and leadership will shape the legacy of our return to Manila. You will be part of a dynamic preopening team committed to excellence, innovation, and authentic Asian hospitality.

Our commitment to you:

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

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