Mandarin Oriental Wangfujing, Beijing is looking for a Rising Fan to join our Front Office team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Our stylish hotel overlooks landmarks such as The Forbidden City and offers some of the largest rooms and suites in Beijing. Blending contemporary aesthetics with classic Chinese décor, the hotel is home to two restaurants and a bar, all of which open onto an expansive rooftop garden terrace. With an exquisite spa offering signature wellness programmes, a fitness centre and a 25m indoor lap pool with sky roof, Mandarin Oriental Wangfujing will provide the ideal intimate retreat for Beijing residents and visitors alike.
About the job
Based at the Mandarin Oriental Wangfujing, Beijing / within the Front Office Department, the Rising Fan is responsible for hands-on Rooms operational and leadership development training. In addition, the rising fan will take part in comprehensive learning and development programmes, competitor visits as well as academic studies. The Rising Fan reports to the Front Office Manager.
As Rising Fanyou will responsible for the following duties:
Provide leadership and support to Front Office colleagues.
Train, evaluate, and schedule Front Office team members in line with company policies and guidelines.
Develop and implement systems for checking and maintaining front desk operations and supplies.
Supervise the cleanliness and organization of the Front Office at all times.
Use the Colleague Handbook to ensure consistent communication of rules and regulations to the team.
Identify areas for improvement in service quality by reviewing guest feedback, incident reports, and service audits, then formulate action plans accordingly.
Promote effective inter-departmental communication to encourage teamwork and a positive work environment.
Conduct colleague counselling and disciplinary procedures in accordance with company standards.
Ensure customer satisfaction from arrival to departure, adhering to service manuals and quality standards.
Oversee the proper care, security, and maintenance of Front Office equipment through effective supervision of Front Office colleagues.
Ensure all guest-related documentation and information are accurate, current, and presented professionally.
Maintain up-to-date knowledge of hotel services and amenities, ensuring information is distributed appropriately.
Perform other reasonable duties as assigned by management.
Support the company’s mission and values, leading by example and fostering a culture of excellence.
Assist in monitoring the overall presentation and grooming standards of Front Office colleagues.
Carry out any additional tasks as required by management.
As Rising Fan, we expect from you:
Demonstrates early signs of high potential, emphasizing agility and emerging leadership skills.
Stands out among peers through capability, showcasing strong ambition and aspiration.
Willing to relocate globally or regionally.
Proficient in Chinese and English, with fluency in an additional language preferred.
Typically a recent graduate or an individual early in their career, though this is not a strict requirement.
Open-minded, flexible, and adaptable, with a genuine sense of humility and authenticity.
Builds collaborative relationships and communicates effectively with others.
Possesses a solid understanding of the business, is innovative, and consistently strives for excellence.
A committed advocate, actively engaged and motivated to contribute to Mandarin Oriental, with a clear aspiration to grow into a future leadership role.
Our commitment to you
Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
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