The Company: 

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most prestigious hotels and resorts. The Group now operates or has under development 41 hotels with more than 11,000 rooms in 25 countries in key business and leisure destinations.

The Hotel:

Renowned Parisian designers Gilles & Boissier, have created a sophisticated residential design for the 100 rooms and 53 suites, including several one-of-a-kind specialty suites, featuring unique design elements inspired by the hotel’s historic connections to the city, Spanish culture and art.With a stunning and meticulous restoration that celebrates César Ritz’s pioneering spirit, a prestigious central location, five restaurants and bars overseen by one of Spain’s most celebrated chefs and exceptional leisure and wellness facilities, Mandarin Oriental Ritz, Madrid is set to become the city’s most luxurious hotel.

• Welcome and assist all guests in accordance with the Company and Hotel standards, ensuring a warm and professional approach at all times.

• Rotate between Guest Relations, Front Desk, and Concierge, gaining a full understanding of the guest experience and each department’s operations.

• Handle guest requests promptly and efficiently, using excellent communication and interpersonal skills.

• Deliver a five-star service by maintaining in-depth knowledge of: hotel services and facilities, the city of Madrid and its surroundings, transportation options, restaurants, attractions, shopping, and cultural activities.

• Engage in clear, focused, and genuine interactions with guests to create memorable experiences.

• Provide accurate and relevant information tailored to each guest’s preferences and needs.

• Anticipate guest needs and act proactively to exceed expectations.

• Assist guests with personalized recommendations, reservations, and confirmations.

• Accurately log all guest requests, preferences, and follow-ups in the appropriate systems.

• Ensure smooth communication and coordination between departments and with external service providers.

• Contribute to maintaining guest satisfaction, loyalty, and the overall service excellence of the hotel.