Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Makati is an upcoming 5-star luxury hotel set within the lush Ayala Triangle Gardens, at the prestigious corner of Paseo de Roxas and Makati Avenue. Scheduled to open in 2026, this landmark development will feature 275 elegantly appointed guestrooms and suites, offering a refined blend of contemporary design and timeless sophistication. Guests will enjoy an exceptional array of world-class amenities, including a curated selection of restaurants, a stylish bar, a serene pool area, and the brand’s signature spa. Designed to be a sanctuary in the heart of the city, the hotel promises an elevated experience for both leisure and business travelers seeking comfort, excellence, and distinction in Manila.

The Role

Supports Sales and Events teams in driving market entry and brand positioning of Mandarin Oriental Makati. Ensures smooth execution of sales activities and event operations in a fast-paced pre-opening environment.

Key Responsibilities

Sales & Catering Support

• Provide comprehensive coordination and operational support to Sales & Catering leadership, ensuring smooth execution of daily activities.
• Act as a trusted liaison between clients and internal departments, capturing and communicating event requirements with precision.
• Manage walk-in inquiries and conduct site inspections in the absence of managers, maintaining a professional and welcoming client experience.
• Prepare high-quality proposals, contracts, rate agreements, and client presentations for DOS and DOCE, reinforcing brand standards.
• Collaborate proactively with Revenue, Reservations, Finance, and Operations teams to align sales strategies with operational delivery.

Pre-opening & Systems Support

• Contribute to the establishment of robust sales and events infrastructure by building and maintaining databases, account profiles, and contact lists.
• Ensure accurate and timely input of leads, bookings, and sales activities into Delphi, supporting data integrity and effective pipeline management.
• Assist in the development of sales collateral, brand presentations, and readiness initiatives, playing a key role in positioning Mandarin Oriental Makati for a successful market entry.
• Support cross-functional pre-opening tasks to ensure operational readiness and alignment with brand standards.

Reporting & Administration

• Prepare sales reports, forecasts, and activity summaries to support strategic decision-making and performance tracking.
• Maintain organized filing systems for contracts, correspondence, and event documentation, ensuring easy access and compliance with audit standards.
• Monitor account production and provide Sales Managers with performance data, enabling proactive account management and revenue optimization.
• Uphold administrative excellence by streamlining processes and ensuring accuracy across all reporting and documentation functions.

Qualifications & Experience 

• Bachelor’s degree in hospitality, Business, Marketing, or related field. 
• Minimum 1–2 years of hotel sales experience
• Pre-opening hotel experience is an advantage. 
• Strong administrative, organizational and communication skills.
• Proficiency in Microsoft office; experience with CRM or hotel sales systems preferred.
• Ability to manage multiple priorities with accuracy and discretion

Why Join Us?

Mandarin Oriental offers a world-class environment where your expertise, creativity, and leadership will shape the legacy of our return to Manila. You will be part of a dynamic preopening team committed to excellence, innovation, and authentic Asian hospitality.

Our commitment to you:

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

We’re Fans. Are you?