Mandarin Oriental Ritz, Madrid is looking for a Sales Manager to join our Sales team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Ritz, Madrid is an iconic 5-star luxury hotel located in the heart of the Spanish capital. This Belle Époque palace, set within Madrid’s renowned Art Triangle, combines over a century of history with contemporary luxury, offering guests impeccable service, refined elegance and curated experiences for both leisure and business travellers.

About the job

Based at Mandarin Oriental Ritz, Madrid, within the Sales Department in Madrid, the Sales Manager is responsible for driving overall hotel sales within the assigned territory, maximizing revenue through proactive business development and effective account management of new and existing clients.
The Sales Manager reports to the Area Director Commercial Strategy.

As Sales Manager, you will be responsible for the following duties:

• Develop and implement strategic sales plans to maximize revenue from assigned markets and territories.
• Proactively source, negotiate and manage accounts within transient and group market segments.
• Build and maintain strong relationships with travel agencies, luxury partners, corporate clients and key stakeholders.
• Analyze market trends, competitor activity and revenue performance to identify growth opportunities.

As Sales Manager, we expect from you:

• Minimum 3–5 years of experience as a Sales Manager, with at least 3 years within a luxury hotel environment.
• Strong knowledge and presence within the luxury travel and hospitality market.
• Proven track record of achieving sales targets with a proactive, strategic and results-driven approach.
• Excellent communication skills in English and Spanish; additional languages are an advantage.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role, including retirement Plans, Staff Welfare Fund (Fondo Social), Flexible Compensation (including access to DKV), internal events and team‑building activities

We’re Fans. Are you?