Mandarin oriental, Milan is looking for a Sales Manager to join our Sales team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Ideally located on the charming Via Andegari, Mandarin Oriental, Milan is a stylish and intimate hotel, featuring 104 guestrooms, including 36 beautifully appointed suites. Set in the heart of the city, only steps away from the world-renowned La Scala opera house, it inhabits four elegant 18th Century buildings in Milan's most prestigious district. Guests can discover exquisite dining in the beautiful setting of two-Michelin-starred restaurant Seta, run by acclaimed chef Antonio Guida, and enjoy the relaxed atmosphere of the Mandarin Garden, where an eclectic choice of contemporary cuisine and cocktails are offered in chic surroundings. The Spa at Mandarin Oriental, Milan is the city's most comprehensive, offering a holistic approach to rejuvenation and relaxation in tranquil, meditative surroundings that feature indoor swimming pool and six private treatment rooms.

About the job

Based at the Mandarin Oriental, Milan within the Sales Department in Milan, the Sales Manager - is responsible for overseeing the Sales strategy for the hotel. The Sales Manager reports to the Sales Director.

As Sales Manager, you will be responsible for the following duties:

• Ensure coverage of assigned markets, with a primary focus on the USA;
• To meet and entertain all influential clients and ensure there is follow-up on all discussed details.
• To organize and delivers familiarization site inspection trips of the hotel by major clients.
• To work closely with key contacts and look for new business in order to meet financial targets set in the annual sales plan.
• To attend local and overseas trade shows, hotel and tourist association meetings to identify market opportunities for the hotel.
• To plan and where appropriate, execute sales trips to key existing market areas and identifies new potential market areas.
• Assists in the formulation and implementation of sales & marketing strategies for maximising room revenues in the Middle Eastern market.
• To work with Mandarin Oriental Hotel Group Regional Sales Offices and third party organisations in assigned territories, to maximise sales opportunities.
• To promote other Mandarin Oriental properties whenever possible and effectively distribute sales leads.
• To attend weekly departmental sales meeting.
• To monitor sales activities of market competitors, build effective relationships and report at sales meetings.

As Sales Manager, we expect from you: 

• You are a passionate about luxury experience, build excellent rapport with clients, are detail oriented and diligent, whilst being able to adapt and deal with changing priorities.
• Must be excellent in using computer and well versed in all computer applications
• Must work well in stressful high-pressure situations; maintain composure and objectivity under pressure
• Excellent organizational skills and ability to work in dynamic and fast-changing environment
• Must have an established network of connections
• Excellent business negotiation and customer relationship management skills
• Available to travel abroad
• Minimum 5 years of experience working in a 5-star hotel environment within Sales
• High knowledge of Italian and English

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

• Competitive Salary, wages, and a comprehensive benefits package
• Meals available at our Employee Restaurant
• Complimentary Dry Cleaning for business clothes

We’re Fans. Are you?

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