Position Title:            Security Agent

Reports To:                Director of Security

Job Level:                  (Senior / Middle Management / General Staff )

Department:              Security

Hotel / Location:       Mandarin Oriental, Boston    

Valid work visa is required from the applicant :  ( Yes / No )

Contact Person :       Director of Human Resources

The Group

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.  Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. The Group regularly receives international recognition and awards for quality management and legendary service hospitality. 

The Hotel

Situated in the heart of the Back Bay overlooking Boylston Street, Mandarin Oriental, Boston will introduce a stunning new façade to one of the most desirable addresses in Boston. Our luxurious 148 guest rooms and 12 suites will set the standard for spaciousness, combining classic Bostonian residential elegance with refined hints of our Oriental heritage. Our spa will introduce Boston to world-acclaimed and unique Mandarin Oriental therapies.

Strategic Intent

The Security Agent is responsible for the safety and security of all guests, colleagues and visitors of Mandarin Oriental, Boston and the protection of all hotel assets.

Scope of Position

It is the mission and intent of this position that the Security Agent will take full responsibility for enforcing hotel security policies and procedures in accordance with Mandarin Oriental corporate guidelines and ensure compliance to all local, state and federal regulations.

Organizational Structure

The Security Agent will report directly to the Security Supervisors and/or Director of Security.

Duties and Responsibilities

Major responsibilities:

• Create a safe and secure environment for our guests and colleagues by maintaining a professional presence in hotel lobby.
• Conduct floor patrols during tour of duty.
• Assist guests and colleagues on all security and safety related enquiries.
• Immediately report hotel deficiencies to appropriate departments for immediate repair.
• Effectively distribute keys in accordance with key control policy and conduct daily audits.
• Act as a member of hotel emergency response team.
• Assist Fire Safety Director and conduct related responsibilities.
• Enforce all hotel and security rules and regulations.
• Constantly maintain a high degree of professionalism at all times.
• Troubleshoot all Timelox locks and in room safes.
• Assist when needed in other areas of hotel in the event of an emergency.
• Other duties as assigned by management.

Human Resources responsibilities:

• Maintain high ethical standards.
• Treat all guests and colleagues with respect.

Additional responsibilities

• Complete daily cleaning schedule in accordance the MOHG Safe and Sound HACCP plan.
• Be compliant with the MOHG safe and sound habits and routines.
• Responsible for the working area to be cleaned and sanitized and the floor without debris
• Adhere to all infectious disease protocols including but not limited to wearing PPE, masks, etc.

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.  Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Requirements

Mandatory

• A minimum of 2 years experience in a security environment.
• A minimum of 1-year experience in a customer service environment.
• Excellent written and verbal communication skills.

Desirable

• CPR/First Aid/AED certified

Signatures:

The colleague signature below constitutes the colleague’s understanding of the requirements, essential functions and duties of the position.

The colleague signature below constitutes the colleague’s understanding of the requirements, essential functions and duties of the position.

Colleague signature

Print Name

Date

Supervisor Signature

Print Name

Title

Date

Equal Employer Opportunity statement:

Mandarin Oriental Hotel Group provides equal employment opportunities (EEO) to all colleagues and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.  In addition to federal law requirements, Mandarin Oriental Hotel Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.  This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.

Mandarin Oriental Hotel Group expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.  Improper interference with the ability of Mandarin Oriental Hotel Group’s colleagues to perform their job duties may result in discipline up to and including discharge.