Security Supervisor/Assistant Guest Services Manager (Security)

Mandarin Oriental, Singapore is looking for a Security Supervisor/Assistant Guest Services Manager to join our Security team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Singapore is a sanctuary of luxury and sophistication overlooking the iconic Marina Bay.

About the job

Based at Mandarin Oriental, Singapore within the Security Department in Singapore, the Security Supervisor/Assistant Guest Services Manager (Security) is responsible in ensuring conformity of work standards and consistency in carrying out departmental operations and security within the premises of the hotel.

Responsible for the security and safety in the hotel, the Security Supervisor/Assistant Guest Services Manager (Security) oversees the entire operational and administrative duties of the Security department and is overall responsible for the team's performance and career development. Ensure conformity of work standards and consistency in carrying out departmental operations and security and safety related of the guests, colleagues within the premises of the hotel. Any other duties as assigned by the Hotel Manager from time to time. The position reports to the Guest Services Manager - Security.

As Security Supervisor/Assistant Guest Services Manager (Security), you will be responsible for the following duties: 

Reports directly to Guest Services Manager - Security on shift. Assist in carrying out operational and administrative duties. Ensure conformity of work standards and consistency in carrying out departmental operations and other security and safety related tasks. Any other duties as assigned by Guest Services Manager - Security or above from time to time.

A Security Supervisor/Assistant Guest Services Manager (Security), we expect from you:

• Conduct regular inspections and audits on BCM to ensure the implementation of safety compliance within set guidelines.

• Provide technical support and advice on safety and BCM matters and activities.

• Monitor, identify and make recommendations for unfavorable trends in Safety inspection findings, incidents and guest feedbacks.

• Conduct and review Risk Assessment of work activities carried out by colleagues and contractors in the hotel premises, and ensure the implementation of risk reduction measures.

• Conduct evaluation of new materials, equipment and machinery to ensure safety risks are reviewed and managed

• Lead, in the case of a safety incident occurred, the analysis to find the root cause(s) by working with respective Head of Department and making recommendations to prevent recurrence.

• Develop and organize Safety promotional activities to enhance awareness and knowledge.

• Keep abreast of local Safety incidents and emerging issues and ensure timely sharing with colleagues.

• Training of all hotel colleagues in safety related topics to a level consistent with the needs relevant to their function in the hotel.

• Promoting safety awareness for all colleagues and ensure that all contractors are being briefed on safety regulations.

• Responsible for the protection of lives and property against crime, violence and other hazards and for securing classified information

• Responsible for all aspect of security and safety work within the entire Hotel complex and its perimeter

• To carry out all Hotel security and safety operation, special events and emergency responds

• Reports directly to Guest Services Manager - Security

• Patrol and visits all locations requiring special attention as frequently as required

• Perform static duties as assigned

• Ensures maximum guest, employee and hotel safety and security at all times

• Responds immediately to emergency situations and security calls

• To be courteous, tactful, and helpful, but firm in enforcing hotel policies and procedures

• Reports in writing all activities during each tour of duty

• Verify all incoming postal mail and delivery of supplies

• Abatement of fire and safety hazard

• Conduct preliminary investigation

• Any other duty undertook by Security Department

Our commitment to you 

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. 

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

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