Mandarin Oriental is looking for a Senior Product Manager to join our team at the London Corporate Office.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

About You

• You are a Travel Product Professional with 7–10+ years of experience and have successfully defined and delivered Supply-focused execution plans with tangible results.

• You have a passion for Travel and/or the Vacation Rental sector and are looking for your next role.

• You relish the opportunity to impact the global expansion of a company and work collaboratively at all levels.

• Your experience will have made you familiar with the demands of an early stage business and you take a practical approach to delivering value and results.

Responsibilities: Functional Leadership

• Lead the Commercial Product (Supply) acquisition, growth and management

• Develop, plan and execute the Commercial Product plan that underpins our business strategy, goals and ambition of global scale

• Identify new product opportunities worldwide based on key metrics and statistics

• Prospect, target, manage and expand a pipeline and portfolio to achieve business targets

• Negotiate and close deals to grow revenue, manage product margin and add value for all parties

• Account manage the relationships with partners, including regular business reviews, feedback and strategic planning

• Watch and analyse trends, markets and competition and derive insights appropriate for a U/HNW clientele

• Enhance functional processes including legal review and accounting compliance, and adhere to regulatory standards

• Work collaboratively across the business and make business decisions that are researched, analysed, planned and commercially and financially sound

• Act as an ambassador and role model for the business, both internally and externally

• Project-manage execution in a structured, performance-driven and timely manner, and communicate across the business

• Contribute to strategic planning and setting of Company budget and forecast

• Control, track and report on functional performance versus growth budget and forecast

• Define, manage and communicate KPIs to assess and drive functional performance

• Hire new team members when required

Requirements

• Proven successful experience and expertise of 7–10+ years as a manager of Commercial Product or Purchasing in the Travel industry or Vacation Rental industry specifically

• An established network of industry contacts

• Exemplary negotiation skills and excellent interpersonal skills with the ability to eloquently convey business propositions

• Senior level business acumen and concise communication skills are essential in this role, including delivering an agenda at senior level

• Analytical and problem-solving skills, with a practical numbers-oriented mind

• Demonstrated performance in advanced planning and measured execution

• A close eye for details is a necessity for reviewing and approving contracts as well as properties

• Adept at successfully mitigating risks and capturing opportunities by planning ahead

• A positive mindset and forward-thinking attitude; a believer in our mission and execution plan

• True team player with excellent relationship building skills

• Ability to travel internationally regularly

• BSc/BA, MBA or other relevant graduate degree is a plus

Our Commitment to You

• Learning & Development: Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

• MOstay: When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

• Health & Colleague Wellness: Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

• Retirement Plans: When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

We’re Fans. Are You?