The Landmark Mandarin Oriental, Hong Kong is looking for a Senior Sales Manager / Sales Manager to join our Sales & Marketing team. 

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Intimate, contemporary and stylishly placed in Hong Kong’s financial and fashion address, The Landmark Mandarin Oriental, Hong Kong sets the standard for luxury lifestyle sophistication, offering tranquil retreat for business and leisure travelers alike with its 111 spacious rooms and suites designed by Joyce Wang. Recognized as one of the city’s most premium dining destinations with the triumph of eight Michelin stars on the 7th floor, the Hotel is currently partaking in a transformative project of the LANDMARK complex and poised to elevate exceptional lifestyle experiences in 2026.

About the job 

Based at The Landmark Mandarin Oriental, Hong Kong within Sales & Marketing in Hong Kong, the Senior Sales Manager / Sales Manager is responsible for driving business to meet and exceed room revenue target for all responsible segments as laid down in the sales and marketing plan for both Mandarin Oriental Hong Kong and The Landmark Mandarin Oriental, Hong Kong. The Senior Sales Manager / Sales Manager reports to the Director of Sales. 

As Senior Sales Manager / Sales Manager, you will be responsible for the following duties:

• As a sales representative for both Mandarin Oriental Hong Kong and The Landmark Mandarin Oriental, Hong Kong 

• Be responsible for developing and achieving room night and revenue production goals set for Luxury Brands / Luxury Consortia Portfolio, Group Leisure segments agreed in Marketing Plan 

• Be responsible for managing and developing accounts from Short-haul and Long-haul luxury agencies and room only groups from all markets 

• Entertain potential travel agencies, DMC and in-house guests to ensure future business to the hotel 

• Monitor own accounts monthly production and attend Monthly Account Review Meeting 

• Work with Group Sales Office and Regional Sales Office in assigned territories and ensure that all targets set in the Measurable Results System are achieved 

• Responsible for executing a sales action plan to service all responsible accounts locally and overseas

• Greet VIP guest or groups upon arrival and farewell them upon departure 

• Ensure up-to-date HMS / Delphi Sales and Catering profiles 

• Prepare weekly activities report 

• Ensure that all guests in house receive service levels as set out in the LQEs 

• Conduct site inspections 

• Follow up on all sales leads as pertained 

• Participate in Familiarisation groups entertainment as and when required 

• Participate in any projects as and when assigned by the direct superior 

• Participate in overseas sales trips and, when required, complete all sales reports within one week of the trip

• Establish contact with local and overseas corporations and solicits business opportunities 

As Senior Sales Manager / Sales Manager, we expect from you:

• Degree holder in Business Management, Hospitality Management or relevant discipline

• 3-5 years of relevant experience in hospitality industry, preferably in luxury hotel

• Proficient in written and spoken English, Cantonese and Putonghua

• Strong interpersonal skills, presentation skills and sales prospecting skill

• Excellent communication and negotiation skills with both internal and external guests

• Self-motivated and able to work under pressure with tight time line

• Less experience will be considered as Sales Manager

Our commitment to you 

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

• Health & Colleague Wellness. Finding the right worklife balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role. 

We’re Fans. Are you?