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Server

  • 546821
  • Food & Beverage
  • Full time
  • Mandarin Oriental Bosphorus, Istanbul

As "Server", you will be responsible for the following duties:

  • To ensure that the uniform provided is kept clean, presentable and in good condition, ensuring that personal appearance and hygiene standards are an example for the team and a demonstrate a professional image for our guests
  • To ensure a full knowledge of the menu and wine list in order to respond or amend guests requests to their full satisfaction
  • To greets guests and establish rapport in order to ensure guest satisfaction
  • To ensure that the restaurant is kept clean and inappropriate order at all times
  • To assist and prepare all VIP amenities in order to deliver them in compliance with our Legendary Quality Standards
  • To ensure that all service steps are performed in order to reach guest satisfaction and to comply with our Legendary Quality Standards
  • To ensure all dishes are presented in compliance with hotel standards and food & beverage specifications
  • To deliver service according to hotel standards and guest requirements in a friendly, courteous and efficient manner
  • To up-sell services and products to our guests at all times, enhancing service and generating increased revenue
  • To perform any tasks relating to billing according to hotel service standards and cashiering policies
  • To report any guest comments or complaints to the manager on duty in In Room Dining allowing prompt corrective action
  • To perform clearing of tables and trays in the wash service area ensuring efficient rotation of silver, china and glassware and keeping breakage to a minimum.

As "Server", we expect from you:

  • Demonstrates a high standard of verbal communication, social skills and up-selling skills
  • Willing to work a flexible schedule and holidays
  • Have a minimum of 2 years’ experience in similar position, preferably in luxury environment
  • Have the ability to handle multiple tasks at one time
  • Ability to set up and maintain food and beverage items in accordance with MOHG standards and HACCP, to ensure guest satisfaction