Mandarin Oriental Lutetia, Paris is looking for a Spa Reception and Membership Manager to join our Spa team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

An icon of Parisian elegance since 1910, Mandarin Oriental Lutetia, Paris embodies the spirit of the Left Bank—where history meets modern luxury. Nestled in Saint-Germain-des-Prés, this Palace offers refined gastronomy, a holistic spa, and 184 rooms including stunning suites and signature apartments. From the vibrant Brasserie to the intimate Joséphine Bar, every space invites unforgettable moments. More than a stay, it’s a celebration of French savoir-faire and the unique soul of the Left Bank.

About the job

Based at Mandarin Oriental Lutetia, Paris within the Spa Department, the Spa Reception and Membership Manager reports to the Spa Director and their assistant.

As Spa Reception and Membership Manager, you will be responsible for the following duties:

• Supervise all front desk operations of the spa, ensuring a smooth and elevated client and member journey from first contact to post-visit follow-up.

• Manage bookings, payments, membership subscriptions, and loyalty programs.

• Act as a brand ambassador, ensuring the spa environment conveys calm, warmth, and professionalism.

• Oversee daily operations and team management at the reception, ensuring the highest level of client satisfaction.

• Ensure proper organization of the front desk, including scheduling of services and accurate billing.

• Support spa management in daily operations and contribute to overall service excellence.

As Spa Reception and Membership Manager we expect from you:

• You have a minimum of 2 years experience as spa receptionnist in the upscale hospitality sector.
• Your interpersonal skills, active listening, and enthusiasm are true assets for this role.
• Fluency in English and French is required.