MANDARIN ORIENTAL PARIS is looking for a Spa Therapist to join our Spa team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Paris embodies the spirit of the Paris of today and tomorrow. This oasis of tranquillity vibrates to the rhythm of fashion and artistic creation, sublimated by the legendary service of the Mandarin Oriental group. The hotel boasts 135 rooms, Restaurant Le Camélia, Bar 8 and one of the most beautiful and extensive Spas in Paris.

About the job

Based at the Mandarin Oriental Paris within the Spa Team, the spa therapist missions  is to completely delight and satisfy our guests. We are committed to making a difference every day; continually getting better to keep us the best.

As Spa therapist, you will be responsible for the following duties:

• Welcome and take care of our customers in accordance with the Mandarin Oriental Group's hospitality standards.
• Provide treatments developed by the Mandarin Oriental group, in line with the protocols and vision of the various brands (Nescens, Seed to Skin, 111Skin, Aromatherapy).
• Know and apply LQE and Forbes criteria.
• Listen to customers by responding to and anticipating their needs and expectations.
• Build loyalty and develop local and international clientele by providing an excellent customer experience and paying particular attention to detail.
• Play an active role in the spa's success by providing personalized advice to each customer in order to optimize sales of retail products and complementary services.
• Ensure that both individual and collective objectives are met.
• Foster and develop team spirit.
• Keep the spa clean and tidy, ensuring that the necessary products are restocked before and after each treatment.
• Comply with health and safety standards.

As Spa therapist, we expect from you: 

• 2 years' experience in a similar position in a prestigious establishment
• Mastery of one or more of the following treatment techniques (body and face): relaxing massage, deep, aromatherapy, reflexology, holistic treatments, as well as sales techniques
• Excellent presentation skills adapted to the world of luxury and well-being
• Excellent interpersonal and customer service skills to meet the demands of high-end customers
• Fluent English, third language appreciated

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

Local benefits

• 13th month (from 4 months' seniority in the 1st year)
• 100% public transport reimbursement
• Mutual insurance 60% covered

“This job advert is published on behalf of SH Management, owner of Mandarin Oriental, Paris”

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