Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Makati is an upcoming 5-star luxury hotel set within the lush Ayala Triangle Gardens, at the prestigious corner of Paseo de Roxas and Makati Avenue. Scheduled to open in 2026, this landmark development will feature 275 elegantly appointed guestrooms and suites, offering a refined blend of contemporary design and timeless sophistication. Guests will enjoy an exceptional array of world-class amenities, including a curated selection of restaurants, a stylish bar, a serene pool area, and the brand’s signature spa. Designed to be a sanctuary in the heart of the city, the hotel promises an elevated experience for both leisure and business travelers seeking comfort, excellence, and distinction in Manila.

The Role

The Spa Therapist is responsible for delivering exceptional wellness experiences that exceed guest expectations in line with Mandarin Oriental's Legendary Quality Experiences (LQE), MOQA standards, and Spa & Wellness brand standards. The role delivers professional spa treatments, maintains the highest standards of guest care, and contributes to the overall success of the Spa & Wellness operation through service excellence, retail performance, and a commitment to wellness and luxury hospitality.

Key Responsibilities

Guest Experience & Service Excellence

• Deliver all treatments in accordance with Mandarin Oriental Spa & Wellness standards, established treatment protocols, and guest preferences.
• Create a warm, professional, and personalized experience for every guest.
• Conduct thorough guest consultations and health assessments prior to treatments.
• Anticipate guest needs and recommend appropriate treatments, products, and wellness programs.
• Ensure guest comfort, privacy, and confidentiality at all times.
• Handle guest feedback professionally and escalate concerns when necessary.
• Uphold LQE, MOQA, and Forbes service standards throughout the guest journey.
• Maintain professional grooming and presentation in accordance with Mandarin Oriental standards.

Treatment Operations

• Perform massage, body, and wellness treatments to the highest professional standards.
• Ensure treatment rooms are prepared, clean, and fully stocked before and after each treatment.
• Follow all treatment protocols, SOPs, and hygiene procedures.
• Maintain treatment equipment and report any maintenance concerns promptly.
• Ensure accurate completion of guest consultation cards and treatment records.
• Maintain a clean, safe, and organized work environment at all times.

Retail & Revenue Generation

• Promote and recommend retail products, wellness programs, and spa services based on guest needs.
• Support the achievement of treatment and retail sales targets.
• Maintain strong product knowledge and awareness of current promotions.
• Maximize opportunities for repeat business through exceptional guest engagement and personalized recommendations.

Teamwork & Professional Development

• Participate actively in departmental meetings, briefings, and training sessions.
• Maintain and continuously develop treatment techniques, product knowledge, and wellness expertise.
• Support colleagues and contribute to a positive and collaborative work environment.
• Demonstrate flexibility in assisting with operational requirements across the Spa & Wellness department.
• Act as an ambassador of the Mandarin Oriental Spa & Wellness philosophy.

Additional Responsibilities

• Support operations across all Spa & Wellness areas as required, including Spa Reception, Retail, Relaxation Areas, Fitness Centre, Wellness Programs, and Pool operations.
• Assist with VIP arrivals, wellness events, and special guest requests.
• Perform opening and closing duties as assigned.
• Comply with all health, safety, hygiene, and emergency procedures.
• Carry out any additional responsibilities assigned by the Treatment Supervisor.

Qualifications & Experience

• Diploma or certification in Massage Therapy, Beauty Therapy, Wellness Therapy, or a related field.
• Must possess a valid TESDA National Certificate (NC II) in Massage Therapy and a DOH Licensed Massage Therapist (LMT) Certificate in accordance with local regulatory requirements.
• Minimum 2 years of experience in a luxury spa, wellness, or hospitality environment.
• Strong knowledge of massage therapies, body treatments, wellness practices, and luxury service standards.
• Excellent interpersonal and communication skills with professional grooming and presentation.
• Ability to recommend treatments, wellness programs, and retail products effectively.
• Strong attention to detail and the ability to perform in a fast-paced environment.
• Positive, team-oriented attitude with a commitment to exceptional guest service.
• Flexible to work shifts, weekends, and public holidays.
• Additional wellness certifications are an advantage.

Why Join Us?

Mandarin Oriental offers a world-class environment where your expertise, creativity, and leadership will shape the legacy of our return to Manila. You will be part of a dynamic preopening team committed to excellence, innovation, and authentic Asian hospitality.

Our commitment to you:

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

We’re Fans. Are you?