Mandarin Oriental, Shenzhen is looking for a TAPAS 77 Service Supervisor to join our Food & Beverage Service team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

The 178-room Mandarin Oriental, Shenzhen is situated in one of the prime spots in the southern city, in the stunning UpperHills building, with a panoramic perspective of the city’s soaring skyline and lush parklands. With easy downtown access, Mandarin Oriental, Shenzhen, has a total of eight restaurants and bars, including a gourmet Cantonese outlet helmed by acclaimed celebrity Chef Fei, as well as a best-in-class Spa and Wellness facilities including a dramatic indoor swimming pool. Well known for its uncompromising levels of personalised and bespoke services, Mandarin oriental, Shenzhen was recognised as the first Forbes travel guide five-star hotel of the city.

About the job

Based at the Mandarin Oriental, Shenzhen within the Food & Beverage Division in Shenzhen, TAPAS 77 Service Supervisor is responsible for overseeing all the daily operation and functions by providing leadership and overall supervision to the colleagues while ensuring a high standard of guest satisfaction. TAPAS 77 Service Supervisor reports to the Outlets Manager.

As TAPAS 77 Service Supervisor, you will be responsible for the following duties:

• Supervise and participate in running an efficient and profitable operation in the areas for which you are responsible. Liaise with your manager to actively encourage a professional and dedicated team
• Develop and maintain all training programs on a continual basis to insure a high degree of professionalism within the colleagues.
• To report and follow up all maintenance defaults affecting efficient and professional delivery of service
• To respond proactively to guest queries, ensuring that appropriate action is taken in the absence of the manager and assistant manager, followed by effective communication
• To maintain and order all the store requisition
• Conduct monthly departmental itself and provide a regular forum for improving departmental communication.

As TAPAS 77 Service Supervisor, we expect from you: 

• Minimum 1 year’s relevant working experience in similar capacity
• Excellent communication and organization skills
• Ability to manage and train colleagues effectively
• Fluency in English and Mandarin is required

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

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