Temporary Benefits and Colleague Engagement Manager

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

A stunning fusion of modern design with stylish oriental flair, Mandarin Oriental, New York features 244 elegant guestrooms and suites — all with breath-taking views of Manhattan and Five-Star hospitality. Luxurious amenities include MO Lounge, all-day dining overlooking Central Park and the Manhattan skyline; a 14,500 square-foot Five-Star Mandarin Oriental Spa; and a state-of-the-art fitness center with a 75-foot lap pool. In addition, there is premium meeting and event space, including a 6,000 square-foot pillar-less ballroom with three walls of windows overlooking Central Park.

About the job

Based at the Mandarin Oriental New York within the People & Culture Department in New York City, the The Temporary Benefits & Colleague Engagement Manager will be responsible for providing information and procedures to all colleagues related to health and welfare benefits offered by MONYC.  Maintain and update the HRIS system, payroll system, billing, leave administration, union reporting, and communicate related information to colleagues and vendors. This role will also include the day-to-day operations for all Colleague Relations to include the delivery of all Colleague Events throughout the year.

The Temporary Benefits and Colleague Engagement Manager will report directly to the Assistant Director of People & Culture with an ultimate reporting line to the Director of Human Resources.

As The Temporary Benefits & Colleague Engagement Manager, you will be responsible for the following duties:

• Maintenance of all MONYC sponsored health & welfare benefits such as but not limited to: Medical, Dental, Vision, 401(k), LTD, STD, COBRA, Disability, and Unemployment Insurance & Worker’s Compensation. FMLA/PFL Leave

• Maintenance and submittal of all Union reports, weekly and monthly.
• Conduct bill reconciliations monthly for all insurance providers ensuring total accuracy
• Track, input and maintain all individual colleague benefits information within HRIS System.
• Attending risk management meetings and tracking colleague incidents and retraining.
• Maintains and organizes in a clear manner a filing process of necessary paperwork to include enrollment processing.
• Organizes, controls, and maintains new hire and monthly Benefits Enrolment for all eligible colleagues.
• Reports to insurance providers any additions, changes or revisions of benefit coverage as informed by colleague.
• Responsible to present Benefits Orientation for all new colleagues as part of the MONYC Orientation program.
• Maintains process and updates I-9 compliance.
• Ensure all termination paperwork is properly completed (i.e. exit interviews, return of all hotel issues property. Locker inventory, cancellations of any colleague benefits.
• Responsible in the preparation of all necessary reports to MOHG regarding turnover, retention, etc.
• Responsible for all Colleague Relations programs to inclusive Colleague of the Quarter, holiday celebrations and functions in which the hotel participates.
• Work as a liaison with our Company sponsored “charity of choice”. Getting the colleagues involved and participation.
• Active role in the delivery of MOHG Colleague Opinion Survey.
• Responsible for the monthly and weekly reports that are filed with the Hotel Trades Council as well as layoffs and reduced work weeks working closely with the Payroll Manager for accuracy.
• Handles inquire from colleagues related to all benefits that MONYC offers such as claims processing, changes in dependants’ changes in personal information, questions about specialists, primary care physicians and changes to 401(k) contributions or allocations.
• Facilitate and monitor TRANSITCHEK program.
• Controls process of any Leave of Absence to include Short Term Disability and Long-Term Disability claim.
• Monitors and controls the successful use of Worker’s Compensation Administration.
• Maintains and updates policies, procedures, and contingency plans.
• To have an intricate roll in MONYC Safety Committee.  Works closely with Director of Security regarding any new updates, developments, and awareness regarding safety issues.
• Requires high levels of interaction with all members of staff. Exchanging of ideas, information, and opinions with others to formulate policies and procedures and/or arrive jointly at decisions, conclusions, and solutions.
• Support assistance for MOcomp/ MOrate processes.
• Overseeing cultural and diversity events throughout the year
• Perform any additional duties as assigned by the Director of Human Resources.

The above is not an all-inclusive list of job duties and responsibilities. Mandarin Oriental, New York reserves the right to add, delete, change or modify the job duties and responsibilities described in this job description at its discretion with notice.

As Temporary Benefits and Colleague Engagement Manager, we expect from you: 

• A bachelor’s degree in human resources administration or related field
• A minimum of 2-4 years in Human Resources Benefits administration
• A minimum of 1-2 years experience in Local 6 weekly and monthly reporting
• Comprehensive knowledge of employee benefits, FMLA/PFL administration, workers compensation administration  
• Previous experience with HRIS/HRIM Systems i.e. specifically Workday
• Previous experience with ADP Workforce Now
• Must possess ability to coordinate with multiple tasks
• Highly Proficient in Microsoft Word, Excel, PowerPoint, etc

• Knowledge of different department within a hotel setting
• Must possess ability to coordinate with multiple tasks
• Excellent communication skills both written/verbal
• Requires high levels of interact with all members of staff.  Exchanging ideas, information, and opinions with others to formulate programs and arrive jointly at decisions, conclusions, and solutions
• Possess high degree of stamina, agility, and flexibility
• Able to present themselves with an uplifting personality as well as presenting a high degree of confidentially
• Bi-lingual communication a plus but not required
• Ability to maintain a high degree of confidentiality

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

Pay and Benefits:

•  $85,000 -$90,000 yearly salary, commensurate with experience

***This is a temporary position

It is Company policy to comply with the Americans with Disabilities Act, including by providing reasonable accommodations that do not constitute an undue hardship on the Company. Colleagues or candidates should direct requests for accommodation to the Director of People and Culture.

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