The Bar Food and Beverage Coordinator

Mandarin Oriental New York is looking for a Food and Beverage Coordinator- The Bar to join our Food and Beverage team in our exciting new outlet

The Bar.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

A stunning fusion of modern design with stylish oriental flair, Mandarin Oriental, New York features 244 elegant guestrooms and suites — all with breath-taking views of Manhattan and Five-Star hospitality. Luxurious amenities include MO Lounge, all-day dining overlooking Central Park and the Manhattan skyline; a 14,500 square-foot Five-Star Mandarin Oriental Spa; and a state-of-the-art fitness center with a 75-foot lap pool. In addition, there is premium meeting and event space, including a 6,000 square-foot pillar-less ballroom with three walls of windows overlooking Central Park.

About the job

Based at the Mandarin Oriental New York within the Food and Beverage Department in New York City, the Bar Food and Beverage Coordinator is responsible to handle reservations for The Bar, will assist in seating guests, ensure The Bar is guest ready, set up menus, flower arrangement, and assist guests as required to provide our Legendary Quality Service.

The Bar Food and Beverage Coordinator reports to the Bar Manager/Food and Beverage Manager.

As The Bar Food and Beverage Coordinator, you will be responsible for the following duties:

• Support company's philosophy and company culture through the use of Pillars of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.
• Support company's philosophy and company culture through the use of Departmental Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
• Follow the posted opening and closing duties.
• Take accurate and complete reservations using reservation system
• Respond to guest emails
• Assist to set and maintain The Bar room environment and material perfectly clean
• Maintain necessary knowledge of menu items to assist guest
• Assist guest and colleagues courteously and efficiently
• Use the guest’s name appropriately and communicate it to restaurant colleagues and managers so that they can use it as well.
• Assist in seating guests.
• Assist Bar colleagues to prepare for service.
• Sell gift certificates for restaurants
• Communicate other necessary information with colleagues (i.e.: Birthdays, Anniversaries, Special requests.)
• Handle reservations and prepayment for special events, holiday brunches, wine dinner, cooking classes, etc.
• Coordinate set menus for small groups and distribute copies of the event form accordingly
• Maintain cleanliness or the menus and print out menus as needed .
• Inform Food and Beverage managers on a daily basis of reservations forecast
• Share information of all upcoming events with relevant hotel teams
• Assist in monitoring all guest needs.
• Log in information about our guest preferences
• Check on a daily basis for our regular guest preferences and record them in our daily list for the service
• Print and post daily DCF
• Work with Marketing team to update social media accounts with bar offerings and events
• Maintain and organize table flowers
• Attend daily pre-shift meetings
• When necessary, assist Food and Beverage Coordinators with service in the MO Lounge
• Prepare summary report at end of shift
• Follow all Forbes and LQE Standards of service at all times

As The Bar Food and Beverage Coordinator, we expect from you: 

• Ability to stand for long periods of time
• Ability to lift, bend, stoop, walk, push, and pull for long periods of time
• Good computer knowledge and strong in office administration and organizational details
• Excellent attention to detail
• Excellent grooming and hygiene at all times

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

Pay and Benefits:

•  Pay $27.29 to $36.39 hourly- commensurate with experience
• A competitive benefits package, including health, dental and vision, 401(K), etc

It is Company policy to comply with the Americans with Disabilities Act, including by providing reasonable accommodations that do not constitute an undue hardship on the Company. Colleagues or candidates should direct requests for accommodation to the Director of People and Culture.

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