Main Responsibilities:

• Managing overall daily operations of linen and laundry rooms
• Understand and execute all policies, procedures, standards, specifications, guidelines, and training programs.
• Able to effectively communicate with other employees in an attentive, friendly, courteous and service-oriented manner ensuring quality controls are in place and manage internal customer needs
• Ensure all equipment sewing machine, embroidery machine and tagging machine are kept neat and in good condition through personal inspection and by allowing the laundry preventative maintenance programs
• To understand and strictly adhere to the hotel’s policy on fire, hygiene, Health, and safety and to handle all equipment, linen, and uniforms with care
• To always maintain a high standard of personal appearance and hygiene
• To maintain a good rapport and working relationship with staff of all other departments
• To always provide a courteous and professional service
• Ensure quality controls are in place for all linen processes, rejecting any exceptions
• Always ensure a clean and tidy linen room and report to the Laundry Manager/ Assistant Laundry Manager if any items have been damaged (linen as well as uniforms)
• Report to Laundry Manager/ Assistant Laundry Manager in case any uniforms need to be discarded or replenished
• Ensure that linen and uniforms are properly stored and recorded
• Ensure that the proper procedure is followed when linen or uniform needs to be discarded
• Any linen which is torn is placed separately and returned to the seamstress for repair
• Ensures the team sorts and arranges all uniform for all different departments and place on the rails separate
• Ensures the team sorts and arranges all linen for all different departments and place on the racks separate at the designated area
• Coordinate with concerned department and conducts linen inventory and maintain record accordingly
• Oversee and ensure that uniform linen colleagues performance appraisals are followed and completed on a time basis
• Conduct On job training and compile the monthly training report
• To assure a smooth operation with the highest standards of service to the colleagues and guests
• To control and maintain efficient organization and work methods of the department
• Performs any other job as assigned by the Laundry Manager
• Organizes Rota, hours owing and overtime to suit the needs of the laundry department
• Listens to employee grievances and/or feedback and brings them to the attention of the Laundry Manager
• Gives feedback of employees work performance to the Laundry Manager
• Report any colleagues’ complaints/comments to the Laundry Manager
• Ensures and maintain a uniform linen room logbook  

Requirements:

• Minimum of one-year experience in a similar role with preferable previous experience in a luxury hotel/ resort
• Intermediate or Equivalent or Diploma or vocational training in hospitality
• Computer literacy in using MS office along with experience in using inventory management software and Hotel Management systems like Opera
• Great personality and positive attitude
• Good knowledge in embroidery machine, marking Tagging machine washing machines, dryer, sewing machine
• Good communication and training skills
• Energetic, friendly, flexible, motivated, and able to work independently
• Good English communication skills