Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a Uniform Linen Supervisor to join our Laundry Team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city’s largest hotel conference centres. Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.

About the job

Based at the Emirates palace Mandarin Oriental, Abu Dhabi within the Laundry Department, the Uniform Linen Supervisor is responsible for the smooth operation of the section and oversee the team of Linen/Uniform attendant, and seamstress towards achieving the operational objectives while ensuring that the hotels operational standards are met. The Uniform Linen Supervisor reports to the Laundry Manager Manager/ Assistant Laundry Manager.

As a Uniform Linen Supervisor, you will be responsible for the following duties:

• Managing overall daily operations of linen and laundry rooms
• Understand and execute all policies, procedures, standards, specifications, guidelines, and training programs.
• Able to effectively communicate with other employees in an attentive, friendly, courteous and service-oriented manner ensuring quality controls are in place and manage internal customer needs
• Ensure all equipment sewing machine, embroidery machine and tagging machine are kept neat and in good condition through personal inspection and by allowing the laundry preventative maintenance programs
• To understand and strictly adhere to the hotel’s policy on fire, hygiene, Health, and safety and to handle all equipment, linen, and uniforms with care
• To always maintain a high standard of personal appearance and hygiene
• To maintain a good rapport and working relationship with staff of all other departments
• To always provide a courteous and professional service
• Ensure quality controls are in place for all linen processes, rejecting any exceptions
• Always ensure a clean and tidy linen room and report to the Laundry Manager/ Assistant Laundry Manager if any items have been damaged (linen as well as uniforms)
• Report to Laundry Manager/ Assistant Laundry Manager in case any uniforms need to be discarded or replenished
• Ensure that linen and uniforms are properly stored and recorded
• Ensure that the proper procedure is followed when linen or uniform needs to be discarded
• Any linen which is torn is placed separately and returned to the seamstress for repair
• Ensures the team sorts and arranges all uniform for all different departments and place on the rails separate
• Ensures the team sorts and arranges all linen for all different departments and place on the racks separate at the designated area
• Coordinate with concerned department and conducts linen inventory and maintain record accordingly
• Oversee and ensure that uniform linen colleagues performance appraisals are followed and completed on a time basis
• Conduct On job training and compile the monthly training report
• To assure a smooth operation with the highest standards of service to the colleagues and guests
• To control and maintain efficient organization and work methods of the department
• Performs any other job as assigned by the Laundry Manager
• Organizes Rota, hours owing and overtime to suit the needs of the laundry department
• Listens to employee grievances and/or feedback and brings them to the attention of the Laundry Manager
• Gives feedback of employees work performance to the Laundry Manager
• Report any colleagues’ complaints/comments to the Laundry Manager
• Ensures and maintain a uniform linen room logbook  

As a Uniform Linen Supervisor, we expect from you: 

• Minimum of one-year experience in a similar role with preferable previous experience in a luxury hotel/ resort
• Intermediate or Equivalent or Diploma or vocational training in hospitality
• Computer literacy in using MS office along with experience in using inventory management software and Hotel Management systems like Opera
• Great personality and positive attitude
• Good knowledge in embroidery machine, marking Tagging machine washing machines, dryer, sewing machine
• Good communication and training skills
• Energetic, friendly, flexible, motivated, and able to work independently
• Good English communication skills

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

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