Responsibilities

a) General

• Support company's philosophy and company culture through the use of Pillars and Legendary Quality Experiences, on a daily basis to ensure guest satisfaction and the achievement of our Mission Statement
• Provide excellent service at all time to all of our guests
• Assist guests courteously and efficiently
• Extensive knowledge of food and beverage in order to service and up sell our product, including liquors and cocktails
• Anticipate guest needs, as to where guests will never have to ask for anything
• Attend all food and beverage training classes
• Ensure effective implementation of the IMS policy and procedures
• Ensure continuous training and awareness of the IMS system
• Ensure OTPs are monitored and acted upon
• Identify areas of improvement through CPAR or suggestions
• Ensure operational compliance to legal regulations and other requirements
• Identification of new activities that are in relation to EASI and HIRADC.

b) Departmental

• Set tables, trays according to type of food ordered and the hotels service standards
• Performs opening and closing procedures established for the department
• Accurately records, pre-checks and picks-up all food and beverage orders
• Check in with guests to ensure satisfaction with each food course and/or beverages
• Responsible for cleaning and removing the trolleys/ trays from guest rooms and corridor
• Serves guests their food and beverage in prompt, courteous manner as per the standard sequence of service
• Present physical and accurate check to guest and complete the payment process
• To be able to immediately monitor guest comments and pass on to your superior, and be pro- active in solving problems whenever possible
• To have a full knowledge of the food & beverage items & their specifications, menu prices, recipes and style of service etc.
• To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and also up sell alternatives
• Check with the guest regarding the satisfaction of the meal. 
• Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest
• Complete closing duties, including restocking items, etc.
• Maintain cleanliness of work areas, chinaware, glassware, etc., throughout the day
• Report cleanliness and maintenance issues to the immediate supervisor
• Assist in carrying out scheduled inventories of products and operating equipment
• Ensure that the place of work and surrounding area is kept clean and organized at all times
• Ensure proper appearance and grooming while on duty
• Ensure to have minimum wastage and breakage
• Ensure communication between Kitchen, Order taker and service team members
• Monitor operating supplies, equipment and reduce spoilage and wastage successfully
• Being knowledgeable to operate the hotels point of sales (POS) system, other order taking systems etc.
• To ensure a very good relationship between the operations floor, the Kitchen & Front of the House. 
• Assist in carrying out scheduled inventories of products and operating equipment
• Perform any other assigned reasonable duties and responsibilities as assigned or as requested by superiors

Mandarin Oriental reserves the right to add, delete, change or modify the job duties, and responsibilities described in this Job Description, at the company’s discretion, at any time with appropriate notice.