About the job

Based at the Mandarin Oriental Qianmen, Beijing within the Food & Beverage Department in Beijing, the Assistant Restaurant Manager is responsible to manage the day-to-day operations of the restaurant and create a pleasant dining environment and experience for guests. The Assistant Restaurant Manager reports to the Restaurant Manager.

As Assistant Restaurant Manager, you will be responsible for the following duties:

• Plan in conjunction with the Restaurant Managers activities, promotions, menu implementations according to the annual marketing plans

• Ensure that all designated action points from daily briefings or bi-monthly operational meetings are being followed by the individuals concerned

• Ensure that positive working relations with non-Food & Beverage departments are fostered giving cooperation at all times

• Be aware of and comply with all legislation affecting the operation, including licensing regulations, health regulations and fire and safety regulations

• Assist the Restaurant Manager in compiling the annual marketing plans and budgets

• Ensure disciplinary and grievance procedures are properly adhered to and followed

• Handle customer comments and complaints and take swift corrective action after consultation with the Restaurant Manager   and other department head concerned

• Develop a system for fast and efficient service

• Maintain good communication with the Kitchen operations, F&B section heads and other relative department

• Ensure that all FLHSSE standards are followed in all front and back areas of the Restaurant/Bar and hygiene and cleanliness in the storage areas

• Conduct training for colleague as well as implement regular training programmes

• Uphold the standards of Food and Beverage service and FLHSS&E as outlined in the SOP, LQE and MO Pillars

As Assistant Restaurant Manager, we expect from you: 

• A University/ Hotel School or College Graduate in Hotel Management

• Minimum 4 years of hotel experience

• Good knowledge of customer service and guest contact skills

• Handling guest / colleague complaints and dealing with them tactfully

• Previous experience in supervising and/or delegation

• Willingness to develop team members and self

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

• Public holiday entitlement based on China calendar

• Exceptional rest area & colleagues engagement activities.

We’re Fans. Are you?