Minimum of 3-5 years of experience in hospitality industry.
Exceptional organizational and multitasking abilities.
Strong written and verbal communication skills both in English and Japanese
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Knowledge of hotel operations and systems is a plus.
Personal Attributes:
High level of discretion and confidentiality.
Excellent interpersonal skills and a guest-centric mindset.
Ability to work under pressure and meet deadlines.
Flexibility to adapt to changing priorities and schedules.
No boundaries in the job description and willing to help when Hotel Manager requires assistant in work / personal matters (such as if Hotel Manager is foreign national, Japanese translation support is required for medical or family matter assistance)
Responsibilities:
Manage the Hotel Manager's calendar, schedule meetings, and coordinate appointments.
Write and post responses to guest feedback on platforms such as TrustYou, Google, Tripadvisor, and online travel agencies (Expedia, Booking.com, Agoda), delegating drafting tasks to F&B, Rooms, and Housekeeping teams as needed.
Work closely with the Director of Quality to ensure the hotel's standards are consistently maintained.
Manage the Kinjiro clock-in/out system for the Hotel Manager’s reporting line.
Handle stakeholder communications, including with MFC, MFBM, and Kajima.
Prepare and process expense reports on behalf of the Hotel Manager.
Assist with company-wide projects such as renovations, community engagement, new developments, quality-related training, and hotel-wide audits (e.g., FLHSS, Quality, GSTC).
Support hotel operations as needed, including acting as a Lobby Ambassador or assisting with breakfast service at K’shiki.
Provide translation and language support for the Hotel Manager, particularly for Japanese-to-English and English-to-Japanese communication. This may include assistance with medical or family matters, especially if the Hotel Manager is a foreign national.
The F&B Executive is responsible to assist Managers to ensure a smooth operation. He/She will have to respond proactively to guest queries and to ensure guest's satisfaction are met at all time.
General
Ensures all colleagues maintain a high standard of personal hygiene and grooming at all times
Ensures colleagues wear designated uniforms which are well pressed and in a good state of repair and that name badges are worn at all times
Main...
The Telephone Operator is responsible for answering all incoming calls originating from within and outside the hotel in a friendly and caring manner according to the Emirates Palace Mandarin Oriental policies and procedures.
Mandarin Oriental, Lago di Como’s Reservations Agent is in charge of timely and accurately taking bookings, via e-mail and by telephone, ensuring that MOHG’s standards are respected and surpassed at all times.
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