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Fitness Instructor

  • JR-00848
  • Spa & Wellness
  • Full time
  • Mandarin Oriental, Macau
  • Support company’s philosophy and company culture through the use of Pillars of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
  • Support company’s philosophy and company culture through the use of Departmental Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.
  • Support company’s philosophy and company culture through the use of Guiding Principles and D.E.L.I.G.H.T. as part of ensuring Guest Satisfaction and the achievement of our Mission Statement
  • Keep work area clean and neat at all times.
  • Must follow all Standards and Procedures as taught by legendary trainers, Head Therapist or Reception Manager.
  • To ensure that a high standard of service is maintained throughout the Spa.
  • Assist in the operations of all spa & fitness department as required:

                  Front Desk

                  Spa Retail Area

                  Relaxation Area

                  Sluice Area

                  Fitness Center

                  Spa Suites

                   Report dysfunctional equipment to Spa Director

  • To maintain inventory of supplies for the operations of the spa
  • To attend daily line-ups, weekly and monthly spa meetings.
  • To maintain a high standard of appearance and personal hygiene as lay down by the Spa Director.
  • Must attend all training courses as deemed necessary, and must adhere to training as set down by the Spa Director.
  • Must have the ability to courteously interact and answer all spa and hotel related questions with guests.
  • Assist in all areas of the spa as and when necessary.
  • To be adaptable and accountable for all actions.
  • Will perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position, or assigned by the Spa Director.
  • To assist in the smooth flow of the guests journey throughout the day.
  • Assist with cleaning of pool area outside of operating hours.
  • To receive training to ensure that all-relevant legislation pertaining to the Health and Safety at work Law and Health and Hygiene standards are implemented and monitored within the spa.
  • Courtesy to guests and other members of staff at all times.
  • To attend to guests in both the relaxation, waiting areas and fitness centre ensuring that they are comfortable as well as offering refreshments.
  • Will perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position, or assigned by the Spa Manager.
  • Will greet each guest with a smile and acknowledge guest even in passing.
  • Will proactively offer assistance to all spa guests when necessary.
  • Conduct fitness assessments and personal training
  • To supervise and instruct the safe use of the equipment in the Fitness area

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