Hostess

Mandarin Oriental, Tokyo is looking for a Hostess to join our K'shiki team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Tokyo, renowned for its sophisticated luxury and award-winning service, is located in the prestigious Nihonbashi district. A true culinary destination, it features a selection of worldclass dining experiences set against stunning views of the city skyline and Mt. Fuji.

About the job

Based at the Mandarin Oriental, Tokyo / within the K'shiki, the Hostess is responsible for providing exceptional guest experiences. The Hostess reports to the Restaurant Supervisor / Assistant Manager / Manager.

As Hostess, you will be responsible for the following duties:

• Taking direct reservations from walk in guests, phone or E-mails.
• Welcoming guests according to Mandarin Oriental Quality standards.
• Organize seating allocation while meeting guests requirements as well as following the department’s intent to allow highest possible number of guests for each serving period.
• Control the spread of booking through each meal period in order to avoid peak times and communicate any challenges to the respective manager.
• Be fully aware of the handling of the credit card authorization process and its related security procedure.
• Handle group bookings from the initial request until guest leaves the Restaurant, communicate food and beverage menus, organize seating arrangement etc.
• Communicate guest’s preferences from various sources to the respective waiter.
• Handling administrative duties such as gift voucher handling, preference recording and organizing, updating guest profiles, handling menu changes etc.
• Ensure that menus are always updated and in good repair (menu formatting and printing).
• Communicate necessary departmental information to other departments and divisions.
• Maintains a high standard of personal hygiene and grooming at all times
• Wears designated uniform which are well pressed and in a good state of repair
• To ensure that the FLHSSE requirements are well carried out by the colleague.
• Demonstrates security conscious behaviours in respect of guests, colleagues and hotel property / welfare and reports suspicious circumstances to the manager.
• Be aware how to use Mandarin Oriental Tokyo’s electric communication portal (Hotsos).
• Follow excellent Telephone etiquette.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

• A competitive salary and benefits packages
• Social Insurance Plan – Employees Health Insurance and Employees Welfare Pension Insurance (if applicable)
• Labour Insurance Plan

We’re Fans. Are you?