Position Title: Treatments Manager
Reports To: Spa Director
Level: 5
Supervises: Therapists, Aestheticians, Health Club Trainer
Location: Mandarin Oriental, Boston
Areas Covered: Spa/Fitness
The Group
Mandarin Oriental Hotel Group is an international hotel investment and management group, which now operates, or has under development, over 10,000 rooms in many countries with even more on the horizon.
The Hotel
Situated in the heart of the Back Bay overlooking Boylston Street. Our luxurious 136 guest rooms and 12 suites will set the standard for spaciousness, combining classic Bostonian residential elegance with refined hints of our Oriental heritage. Our spa will introduce Boston to world-famous and unique Mandarin Oriental therapies.
Strategic Intent
It is the mission and intent of this position that the incumbent will take full responsibility for all aspects of the Spa and Fitness operations.
Scope of Position
The Treatment Manager is responsible for, but not limited to, the overall therapist spa staff and functions. In addition, the direct functionality of the Treatment Manager is to maintain all Training aspects of the Spa treatments to ensure that they are consistent and compliant with the group standards. The overall smooth running of the spa operation is also within the scope.
Organizational Structure
The Spa Director will report directly to the hotel General Manager. The functional position of Spa Treatments Manager will be reporting to the Spa Director. In the absence of the Spa Director, the Spa Treatments Manager will oversee the operation.
Purpose
Under the guidance of the Spa Director and within the limits of the Mandarin Oriental Policies, ensure that all operational procedures, codes of conduct and standards of appearance set down by the Spa Director are adhered to by all staff. Help create a happy and motivated team and always ensure the smooth running of the spa.
As Spa Treatments Manager, we expect you:
Our commitment to you
Salary and Benefits:
Training
Spa Operations
Departmental Meetings
Interviews
Customer Relations
Inventory
Planning and preparation
Manager on Duty
Events and Presentations
Support MOHG and the Spa Director to:
Financial Responsibility
Support the Hotel Financial Controller and the Spa Director in:
Sales & Marketing
Support the General Manager, Sales & Marketing Director and the Spa Director in:
Human Resources
Support the Director of Human Resources and the Spa Director in the following:
Communication
Support the General Manager, Public Relations Director and the Spa Director in:
Information Technology
Support the IT Director and the Spa Director in:
Promoting a Climate of Enthusiasm
Additional Core Competencies:
Reading, writing and oral proficiency in the English language. Must be willing to work a flexible schedule to accomplish all major responsibilities and tasks. Must be self-motivated. Must work in a safe, prudent and organized manner. Must have mathematical skills, technical aptitude and spa operation knowledge. Must have basic knowledge of computer programs including Excel, Microsoft Word and Microsoft Office administration, and Internet applications. Must be a graduate from an accredited school with a massage or face or manicure/pedicure license or a combination license Knowledge of specific spa industry applications is desirable, such as spa soft. Must have a commitment to follow all local and corporate policies and procedures as they relate to the Spa and hotel. Must have knowledge of current spa trends in the industry Must be able to relate to all levels of management and colleagues. Must have excellent interpersonal and communication skills, able to network with contacts relevant to Recruitment of therapists and Spa Industry. Lead by example and be a mentor for therapists to follow. Must have technical awareness and knowledge of a wide variety of treatments particularly for the face and body. Must have knowledge of holistic concepts that relate to the well being of all guests in a spa environment. Must be open to learning about treatments and concepts that derive from other cultures. Must have knowledge of leadership techniques. Must be capable of training therapists. Must understand the current legislation in regard to State and local laws for therapists. Must have excellent time management and multi-tasking capabilities. Must have aptitude for working comfortably with Press and Media.
Physical Cognitive, Social and Environmental Requirements
NOTE: All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
Physical, Demands Analysis
Position:
* Sitting
* Standing/walking
* Stair climbing to access various locations within the hotel
* Picking up boxes with salon product, retail product, massage beds and toweling.
Repetitions:
* Sitting: 0 hour per day
* Standing/walking: 8 hours per day
* Stair climbing: 3x day
* Squatting/kneeling: frequently
Sensory:
* Sight for using a computer, doing paperwork and observing guest.
* Must be able to climb stairs
* Ability to perform spa treatments
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