Responsible to meet and greet guests at the Front Desk to perform check-in, check-out, and provide any other assistance, to escort guests to their rooms and assigning of rooms according to guest preferences and ensuring consistency in service delivery in order to enhance guest experiences through LQE.
Ensure effective implementation of the IMS policy and procedures
Ensure continuous training and awareness of the IMS system
Ensure OTPs are monitored and acted upon
Identify areas of improvement through CPAR or suggestions
Ensure operational compliance to legal regulations and other requirements
Identification of new activities that are in relation to EASI and HIRADC.
The Guest Relations Agent will meet and exceed guest expectations by providing efficient and courteous Guest Relations service in accordance with Legendary Quality Experiences. The Guest Relations Agent will meet, greet and escort all VIP guests a...
Responsible for overall operation of the hotel, representing the hotel as The Manager on Duty. Raise log entries for incidents involving guests, colleagues and property in the hotel and follow through. It is the intent of this position that the in...
The Assistant Restaurant Manager will support the Restaurant Manager in all related operational, administrative, and financial aspects of the outlet and assumes full responsibility in his absence
The Head Hostess will take reservations for the restaurants and manage and maintain the reservation system, including the database with respective guest preferences. Furthermore, the Head hostess welcomes and escorts patrons and if required she wi...
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