Turndown Attendant

Mandarin Oriental, Tokyo is looking for a Turndown Attendant to join our Housekeeping team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Tokyo, renowned for its sophisticated luxury and award-winning service, is located in the prestigious Nihonbashi district. A true culinary destination, it features a selection of worldclass dining experiences set against stunning views of the city skyline and Mt. Fuji.

About the job

Based at the Mandarin Oriental, Tokyo / within the Housekeeping Department in Tokyo, the Turndown Attendant is responsible for the overall cleanliness of all guestrooms that they are assigned.

- Conducting Stay make between 12:00 - 16:00

- Conducting Turndown between 17:00 - 21:00

As Turndown Attendant, you will be responsible for the following duties:

Guest Room Cleanliness and Tidiness:

• Ensure cleanliness standard are maintained in all guestrooms on a daily basis.
• Ensure to use the guest name to personalize the guest and warm greeting.
• If guest is utilizing any additional bedding (rollaway) ensure that there is ample linen and amenities.
• Efficiently turn down bed to meet appearance standard as demonstrated.
• Inspect all guest room fresh linens for cleanliness and sub standard appearance.
• Place slippers on both (one) side of the bed (Place foot mats, if needed) upon turn down service.
• Set up turn down tray with ice and water as well as other turn down amenities as demonstrated.
• Arrange all toiletries straightened on a piece of cloth in occupied guest rooms.
• Arrange all clothing items in occupied guest rooms are folded or hung neatly according to standard as demonstrated.
• Replace guest amenities when appropriate.
• Vacuum guest room carpet furniture and baseboards according to standard if needed during turn down service.
• Ensure guest has the correct amount of valet/Laundry service/slips.
• Set bookmark for the guest personal book/magazine.
• Empty waste baskets
• Replace all used drinking glasses to standard
• Turn on appropriate lighting if guest is not present during turn down service.
• Remove all room service trays from guest room hallways and/or corridor to be brought to back landings and call for pick up.
• Supporting House person runner to deliver the guest requested toiletries and towels to the room.
• Double check cleanliness of completed work area and placement of amenities in each complete guest room before moving on to the next task.
• Conduct late stay over make as request by PM Floor Supervisor.

Guestroom equipment and facilities:

• Recognize and report all missing, damaged or sub standard furniture, fixtures and equipment.
• Ensure that all electronic devices (television, stereo, telephones) are working properly.

Guest Requests Handling:

• Evaluate work assignment and prioritize work load according to guest requests.
• Ensure all guestrooms assigned are completed with correct status marked at the end of the day including any information for input into guest history file.

Others:

• Adhere to Do Not Disturb policy.
• Ensure to contact Supervisor when any valuable items or cash were left in the guest room.

We’re Fans. Are you?

Turndown Attendant

マンダリン オリエンタル 東京では、ハウスキーピングの一員としてTurndown Attendantを募集しています。 

あなたは職人技の達人ですか？チームとして共に成功を収め、誠実さと尊重の精神を示しながら責任を持って行動する環境で輝ける方ですか？成長志向をお持ちですか？私たちは、ファンズ オブ エクセプショナルになって頂ける方をお待ちしています。

数々の権威ある賞に輝くマンダリン オリエンタルは、世界で最もラグジュアリーなホテル、リゾート、 レジデンスを展開しています。マンダリン オリエンタルは、オリエンタルの伝統と、立地する土地の文 化や独自のデザインを反映させた、卓越したホテルづくりで定評があります。当ホテルグループの使 命は、きめ細やかなおもてなしを通じて、お客さまに感動と喜びをお届けすることです。マンダリン オリエンタルは、ラグジュアリーホス ピタリティ業界における革新的なリーダーとしての名声を高め、長期にわたって持続的成長を実現しています。

マンダリン オリエンタル 東京は、その先進的なデザインと、数々の受賞歴を誇る「おもてなし」精神 に満ちたサービスにより、東京を代表する洗練されたラグジュアリーの象徴としての地位を確立して おります。東京の歴史と文化の中心地ともいえる日本橋エリアに位置し、現代的でありながら、時代 を超越した建築の美しさを備えた、マンダリン オリエンタル ホテル グループにとっての国内１号店 です。

職務内容

Turndown Attendantは12:00-21:00のシフトにて、ホテル内客室の清掃をご担当頂きます。

12:00から客室清掃、17:00からターンダウンの業務をご対応頂きます。