Guest Services Executive (Supervisor)

Responsibilities

• Greet and assist guests at the lobby.  
• Handle cashier duties in accordance to Front Office Policy & Procedures and MOHG Controller’s Policy & Procedures. 
• Check cash float at the beginning and end of each shift to ensure at all times that amounts are correct. 
• Provide quality service to the guests by responding to requests promptly, efficiently, and courteously during check-in, check-out and throughout the guest’s experience. 
• Address special guest preferences recorded in guest history profiles. 
• Communicate and coordinate with Concierge, Housekeeping, Telephone, Reservations and Room Service colleagues to ensure service consistency and guests’ satisfaction.
• Handle guests incoming and outgoing correspondence (facsimile, messages, mail, etc.). 
• Communicate clearly and establish a good working knowledge of the Finance Department so as to facilitate guests and Management requests for historical data. 
• Co-ordinate and facilitate Airline layovers groups arriving and departing from the hotel (room allocation, room type preference, etc). 
• Provide professional services and executive support to Guest Services Executive (Club and Concierge), Reservation and Business centre department after operating hours.